Complaint Handler (Senior Technical Associate)

Welcome to SS&C Technologies! We are currently seeking a skilled and experienced Complaint Handler (Senior Technical Associate) to join our growing team. As a Complaint Handler, you will play a crucial role in ensuring our clients' satisfaction and maintaining our reputation for providing top-notch technical support. We are looking for a highly motivated individual with excellent problem-solving skills and a passion for delivering exceptional customer service. If you have a strong technical background and a desire to make a positive impact, we encourage you to apply for this exciting opportunity.

1. Handle and resolve customer complaints in a timely and efficient manner.
2. Communicate with clients to understand their concerns and provide appropriate solutions.
3. Utilize technical knowledge to troubleshoot and resolve complex issues.
4. Maintain a high level of customer satisfaction by consistently delivering exceptional service.
5. Collaborate with team members to identify and implement process improvements to enhance customer experience.
6. Document and track all complaints and resolutions for future reference.
7. Stay updated on the latest product updates and features to provide accurate information to clients.
8. Act as a liaison between clients and internal teams to ensure timely and effective resolution of complaints.
9. Adhere to company policies and procedures while handling customer complaints.
10. Maintain a positive and professional attitude while interacting with clients.
11. Train and mentor junior team members as needed.
12. Provide regular reports on complaint trends and customer feedback to management.
13. Continuously strive to meet and exceed customer satisfaction goals.
14. Attend training sessions and workshops to enhance technical and customer service skills.
15. Represent the company in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Complaint Handler (Senior Technical Associate) in Stirling, UK is between £25,000-£30,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry.

SS&C Technologies, Inc. is an American multinational financial technology company headquartered in Windsor, Connecticut that sells software and software as a service to the financial services industry. The company has offices in the Americas, Europe, Asia, Africa and Australia.