Client Support Representative
Welcome to SS&C Technologies! We are a leading global provider of financial services and software solutions. Our team is dedicated to providing our clients with top-notch support and excellent customer service. We are currently seeking a highly motivated and customer-focused Client Support Representative to join our team. In this role, you will be responsible for assisting our clients with any inquiries or issues they may have regarding our products and services. If you have a passion for helping others and thrive in a fast-paced environment, we encourage you to apply. Join us and be a part of our dynamic and growing team!
- Provide top-notch support to clients by addressing their inquiries and issues in a timely and professional manner.
- Serve as the main point of contact for clients and maintain positive relationships with them.
- Demonstrate excellent customer service skills and a strong commitment to client satisfaction.
- Utilize product knowledge to troubleshoot and resolve client concerns.
- Keep accurate and detailed records of client interactions and resolutions.
- Collaborate with the team to find solutions and improve processes for client support.
- Stay updated on industry trends and company products to effectively assist clients.
- Communicate and escalate complex issues to the appropriate team members for resolution.
- Meet and exceed individual and team performance metrics.
- Participate in ongoing training and development to enhance skills and knowledge.
- Maintain confidentiality and adhere to company policies and procedures.
- Continuously seek opportunities for process improvement and provide feedback to management.
- Proactively communicate with clients to ensure their needs are being met and identify potential areas for improvement.
- Demonstrate a positive and professional attitude towards clients and colleagues.
- Contribute to a positive and collaborative work environment.
Strong Communication Skills: As A Client Support Representative, The Ability To Effectively Communicate With Clients Is Crucial. This Includes Both Written And Verbal Communication Skills, As Well As Active Listening Skills To Understand And Address Client Needs.
Technical Knowledge: A Strong Understanding Of Computer Systems, Software Applications, And Technology Is Essential For A Client Support Representative. They Should Be Able To Troubleshoot Technical Issues And Provide Solutions To Clients.
Customer Service Experience: Prior Experience In A Customer Service Role Is Highly Desirable For A Client Support Representative. This Includes The Ability To Handle Difficult Situations, Remain Calm Under Pressure, And Provide Excellent Customer Service To Clients.
Attention To Detail: As A Client Support Representative, Attention To Detail Is Important In Order To Accurately Record And Document Client Interactions, Identify Patterns In Client Issues, And Ensure That All Client Needs Are Met.
Problem-Solving Skills: Client Support Representatives Should Be Able To Think Critically And Come Up With Creative Solutions To Resolve Client Issues. This Involves Being Able To Identify The Root Cause Of A Problem And Implementing Solutions Efficiently.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Analytical Thinking
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Communication
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Support Representative in San Francisco, CA, USA is between $45,000 and $65,000 per year. This can vary depending on factors such as experience, company size, and industry. Some companies may offer additional benefits and perks such as bonuses, commission, and stock options.
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SS&C Technologies, Inc. is an American multinational financial technology company headquartered in Windsor, Connecticut that sells software and software as a service to the financial services industry. The company has offices in the Americas, Europe, Asia, Africa and Australia.
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