Client Relations Specialist

We are searching for an organized and customer-focused Client Relations Specialist to join SS&C Technologies. In this role, you will be responsible for maintaining and enhancing relationships with our clients, while managing customer inquiries and technical support.The ideal candidate must possess excellent communication skills, both written and verbal, and be comfortable in a fast-paced environment. You should be an attentive listener and an empathetic problem solver, able to quickly and effectively resolve customer issues.If you are a customer service-oriented professional with an eagerness to learn and grow with our team, we invite you to apply for this position!

Responsibilities:

1. Establish and maintain relationships with clients, responding to customer inquiries and providing technical support in a timely manner.
2. Demonstrate excellent communication skills, both written and verbal, to effectively resolve customer issues.
3. Monitor customer feedback to identify areas of improvement and propose strategies to enhance customer experience.
4. Adhere to company policies and procedures for customer service.
5. Develop and implement customer service initiatives to optimize customer satisfaction.
6. Track customer interactions and maintain accurate records in company databases.
7. Remain up to date on products, services, and customer service best practices.
8. Utilize problem-solving techniques to quickly identify customer needs and provide solutions.
9. Collaborate with other departments to ensure customer requests are handled appropriately.
10. Assist with special projects and other duties as assigned.

According to JobzMall, the average salary range for a Client Relations Specialist in Kansas City, MO, USA is between $33,000 and $45,000 per year. The range may vary depending on experience, education, and other factors.

SS&C Technologies, Inc. is an American multinational financial technology company headquartered in Windsor, Connecticut that sells software and software as a service to the financial services industry. The company has offices in the Americas, Europe, Asia, Africa and Australia.