Square

Advanced Support Group Lead

Square

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

We are looking for an Advanced Support Group Lead to join the Square Support team! As the Advanced Support Group Lead, you will be responsible for leading a team of experienced Support Specialists in providing exceptional customer service. You will work collaboratively with other Support team members to ensure that customer inquiries are answered and resolved quickly and accurately.The ideal candidate for this position will have excellent customer service and leadership skills, as well as a strong knowledge of the products and services offered by Square. You should be an effective communicator, organized, and have a positive attitude. Being detail-oriented and being able to work in a fast-paced environment are also essential for success in this role. If you are passionate about providing superior customer service and have the necessary experience and qualifications, we encourage you to apply!

Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Excellent Communication Skills

  • Technical Expertise

  • Leadership Experience

  • Ability To Collaborate

  • Problem-Solving Skills

  • Attention To Detail

  • Ability To Multitask

  • Analytical Skills

Required Skills
  • Documentation

  • Training

  • Communication

  • Coaching

  • Negotiation

  • Leadership

  • Mentoring

  • Technical

  • Collaboration

  • Analysis

  • Organization

  • Facilitation

  • Problem-Solving

  • Decision-Making

  • Interpersonal

Soft Skills
  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Advanced Support Group Lead is $60,000 to $90,000 per year. This range can vary depending on the individual's experience, qualifications, and the company they work for.

Additional Information
Square is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 22nd, 2023
Apply BeforeApril 11th, 2026
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Square

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Founded in 2009 and headquartered in San Francisco, Square is currently available in the United States, Canada, Australia, UK, Japan, Ireland, France, and Spain. Square offices are located in San Francisco, Oakland, Seattle, New York, Atlanta, St. Louis, Scottsdale, Dublin, London, Toronto, Melbourne, and Tokyo.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started