Service Manager
Are you a driven leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, then we have an exciting opportunity for you! Sprouts Farmers Market is seeking a highly motivated Service Manager to join our team. As the Service Manager, you will play a crucial role in ensuring a positive shopping experience for our customers. We are looking for someone with strong communication and organizational skills, as well as a proven track record of managing a team. If you are ready to take on a new challenge and be a part of a growing company, then we want to hear from you!
- Oversee and manage the daily operations of the customer service department.
- Develop and implement strategies to improve the overall customer service experience.
- Train, mentor, and supervise a team of customer service representatives.
- Set performance goals and expectations for the team and provide regular feedback and performance evaluations.
- Handle and resolve escalated customer service issues and complaints.
- Collaborate with other departments to ensure a seamless and positive customer experience.
- Develop and maintain standard operating procedures for customer service processes.
- Monitor and analyze customer service metrics and make recommendations for improvement.
- Stay up-to-date with industry trends and best practices to continuously improve customer service operations.
- Conduct regular meetings and training sessions to keep the team informed and motivated.
- Ensure compliance with company policies and procedures.
- Maintain a positive and professional work environment for the customer service team.
- Handle any other duties or responsibilities as assigned by upper management.
Extensive Experience In Customer Service: A Qualified Service Manager At Sprouts Farmers Market Should Have A Proven Track Record Of Delivering Exceptional Customer Service And Resolving Customer Complaints Effectively.
Strong Leadership Skills: The Service Manager Should Be Able To Lead And Motivate A Team Of Service Associates To Ensure That Customer Needs Are Met Efficiently.
Knowledge Of Retail Operations: A Thorough Understanding Of The Retail Industry And Knowledge Of Store Operations Is Essential For A Service Manager At Sprouts Farmers Market To Effectively Manage Service-Related Tasks.
Excellent Communication Skills: The Ability To Communicate Clearly And Effectively With Customers, Team Members, And Management Is Crucial For A Service Manager To Maintain A Positive And Productive Work Environment.
Problem-Solving Abilities: The Service Manager Should Have Strong Problem-Solving Skills To Handle Unexpected Situations And Find Creative Solutions To Meet Customer Needs. This Requires The Ability To Think On Their Feet And Make Decisions Quickly.
Communication
Time Management
Team Management
Product knowledge
Budget management
Leadership
Conflict Resolution
Inventory Control
customer service
Sales forecasting
Training and Development
Problem-Solving
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Manager in Alpharetta, GA, USA is between $70,000 to $100,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Sprouts Farmers Market, Inc., is a supermarket chain headquartered in Phoenix, Arizona, USA. The grocer offers a wide selection of natural and organic foods, including fresh produce, bulk foods, vitamins and supplements, packaged groceries, meat and seafood, deli, baked goods, dairy products, frozen foods, natural body care and household items. Sprouts employs more than 32,000 team members and operates more than 340 stores in 23 states.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started