Service Manager

Are you a people-oriented leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Sprouts Farmers Market is actively seeking a Service Manager to join our team and oversee the daily operations of our customer service department. In this role, you will have the opportunity to make a positive impact on our customers and team members, while utilizing your strong organizational skills and attention to detail. If you have a proven track record of success in a similar role and are looking for a new challenge, we want to hear from you!

1. Oversee the daily operations of the customer service department and ensure smooth and efficient functioning.
2. Lead and motivate a team of customer service representatives to consistently provide exceptional service to customers.
3. Develop and implement strategies to improve customer service processes and procedures.
4. Monitor customer service metrics and identify areas for improvement.
5. Train and onboard new customer service team members.
6. Handle escalated customer inquiries and complaints in a timely and professional manner.
7. Collaborate with other departments to ensure a seamless customer experience.
8. Create and maintain a positive and customer-centric work culture.
9. Stay up-to-date with industry trends and best practices in customer service.
10. Manage and allocate resources effectively to meet customer service needs.
11. Maintain accurate records and reports related to customer service operations.
12. Conduct performance evaluations and provide regular feedback to team members.
13. Ensure compliance with company policies and procedures.
14. Foster strong relationships with customers and resolve any issues to their satisfaction.
15. Identify and implement cost-saving measures without compromising on service quality.

According to JobzMall, the average salary range for a Service Manager in Albuquerque, NM, USA is between $45,000 and $80,000 per year. This can vary depending on the industry, company size, and level of experience. Some Service Managers may also receive additional bonuses and benefits.

Sprouts Farmers Market, Inc., is a supermarket chain headquartered in Phoenix, Arizona, USA. The grocer offers a wide selection of natural and organic foods, including fresh produce, bulk foods, vitamins and supplements, packaged groceries, meat and seafood, deli, baked goods, dairy products, frozen foods, natural body care and household items. Sprouts employs more than 32,000 team members and operates more than 340 stores in 23 states.