Sprouts Farmers Market

Manager - Loyalty

Sprouts Farmers Market
Phoenix, AZ, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a customer-centric leader with a passion for creating and maintaining strong relationships? Do you thrive in a fast-paced, dynamic environment? Sprouts Farmers Market is seeking a Manager of Loyalty to join our team and help us elevate our customer loyalty program. As the Manager of Loyalty, you will play a critical role in developing and implementing strategies to drive customer retention and engagement. We are looking for a driven and results-oriented individual with a strong understanding of loyalty programs and a track record of success. If you are ready to take on a new challenge and make a meaningful impact on our business, we would love to hear from you.

  1. Develop and implement strategies to increase customer retention and engagement through our loyalty program.
  2. Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty to the brand.
  3. Analyze customer data and market trends to make informed decisions and identify opportunities for improvement.
  4. Collaborate with cross-functional teams to ensure the loyalty program aligns with overall business objectives.
  5. Monitor and report on key performance indicators, providing insights and recommendations for continuous improvement.
  6. Train and educate team members on the loyalty program and its benefits to ensure consistent and effective communication with customers.
  7. Stay updated on industry best practices and trends to continuously enhance the loyalty program.
  8. Communicate with customers to gather feedback and address any concerns or issues related to the loyalty program.
  9. Manage the budget and resources allocated for the loyalty program.
  10. Lead and motivate a team to achieve goals and objectives related to customer retention and engagement.
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications

  • Experience In Loyalty Program Management: A Qualified Manager - Loyalty Should Have A Proven Track Record Of Successfully Managing Loyalty Programs, Preferably In The Retail Industry.

  • Strong Analytical Skills: Loyalty Programs Involve Data Analysis And Reporting To Measure Their Effectiveness. A Qualified Candidate Should Possess Strong Analytical Skills And Be Able To Use Data To Make Informed Decisions.

  • Excellent Communication And Interpersonal Skills: As A Manager - Loyalty, The Individual Will Be Responsible For Collaborating With Multiple Teams, Including Marketing, Sales, And Customer Service. Strong Communication And Interpersonal Skills Are Essential For Building Relationships And Achieving Common Goals.

  • Understanding Of Customer Behavior And Trends: An Effective Loyalty Program Is Designed With A Deep Understanding Of Customer Behavior And Trends In Mind. A Qualified Candidate Should Have A Good Understanding Of Consumer Behavior And Be Able To Use It To Develop Targeted Loyalty Strategies.

  • Leadership And Team Management Skills: As A Manager, This Role Involves Leading A Team Of Loyalty Program Specialists. The Candidate Should Have Prior Experience In Managing And Motivating A Team To Achieve Goals And Objectives. Strong Leadership Skills Are Crucial In This Role To Drive Results And Foster A Positive Work Environment.

Required Skills

  • Data Analysis

  • Communication

  • Time Management

  • Team Management

  • Product knowledge

  • Budget management

  • Leadership

  • customer service

  • Relationship Building

  • Collaboration

  • Problem-Solving

  • Sales Strategy

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Manager - Loyalty in Phoenix, AZ, USA is between $71,000 and $110,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

Additional Information
Sprouts Farmers Market is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 8th, 2024
Apply BeforeJuly 20th, 2025
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About Sprouts Farmers Market

Sprouts Farmers Market, Inc., is a supermarket chain headquartered in Phoenix, Arizona, USA. The grocer offers a wide selection of natural and organic foods, including fresh produce, bulk foods, vitamins and supplements, packaged groceries, meat and seafood, deli, baked goods, dairy products, frozen foods, natural body care and household items. Sprouts employs more than 32,000 team members and operates more than 340 stores in 23 states.

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