Desktop Support Technician

Are you passionate about technology and customer service? Are you ready to join a dynamic and growing company in the retail industry? Look no further than Sprouts Farmers Market! We are seeking a highly skilled and personable Desktop Support Technician to join our team and provide exceptional technical support to our stores and corporate offices. If you have a strong understanding of computer systems and excellent problem-solving skills, along with a friendly and approachable demeanor, we want to hear from you!

1. Provide technical support to all retail stores and corporate offices, including troubleshooting hardware, software, and network issues.
2. Maintain and monitor computer systems and equipment to ensure optimal performance.
3. Install and configure new hardware and software as needed.
4. Respond to and resolve customer inquiries and requests in a timely and professional manner.
5. Collaborate with other IT team members to identify and resolve complex technical issues.
6. Document and track technical issues and resolutions in a detailed and organized manner.
7. Train and educate employees on basic technical troubleshooting and best practices.
8. Stay up-to-date with the latest technology trends and advancements in the retail industry.
9. Continuously improve and optimize IT processes and procedures to increase efficiency and customer satisfaction.
10. Maintain a friendly and approachable demeanor when interacting with customers and colleagues.
11. Adhere to company policies and procedures, as well as security and compliance regulations.
12. Prioritize and manage tasks effectively to meet tight deadlines and handle multiple projects simultaneously.
13. Provide after-hours support as needed.
14. Collaborate with vendors and third-party service providers to resolve technical issues.
15. Participate in team meetings and provide valuable insights and suggestions for improving IT operations.

According to JobzMall, the average salary range for a Desktop Support Technician in Phoenix, AZ, USA is $40,000 - $60,000 per year. However, this can vary depending on factors such as experience, education, and company size.

Sprouts Farmers Market, Inc., is a supermarket chain headquartered in Phoenix, Arizona, USA. The grocer offers a wide selection of natural and organic foods, including fresh produce, bulk foods, vitamins and supplements, packaged groceries, meat and seafood, deli, baked goods, dairy products, frozen foods, natural body care and household items. Sprouts employs more than 32,000 team members and operates more than 340 stores in 23 states.