Customer Service Team Leader

The Team Leader position will include the direct supervision of a group of CSRs, determined by the Customer Service Manager. Actively pursues and embraces all new technological solutions to CSC issues. This includes serving in test scenarios, offering design and data integrity feedback, and possible solutions. Proactively trains others in customer service techniques, phone skills, customer interaction skills, and order management process/procedure techniques. Order management systems and processes including: Sonobis, CRM, Esker, Sharepoint, Agile and Oracle. Trains new CSRs on all aspects of CSR position. Trains all CSRs on new systems and processes. Regardless of CSR reporting relationships, the Team Leader is the point person for all CSRs for tactical order management questions and issues (is the “on the floor” first line supervisor). Plans for contingencies for CSR absences.

According to JobzMall, the average salary range for a Customer Service Team Leader in 3930 N Ventura Dr, Arlington Heights, IL 60004, USA is $35,000 to $45,000 per year. This salary range can vary depending on the individual's experience, qualifications, and the size of the organization they are working for.

Founded in 1899, Sonoco Products Company is a United States-based international provider of diversified consumer packaging, industrial products, protective packaging, and packaging supply chain services, and the world's largest producer of composite cans, tubes, and cores.