Service Manager

At Smart & Final, we are looking for an experienced Service Manager who will be responsible for ensuring superior customer service and satisfaction. The ideal candidate will have a passion for excellence and a commitment to providing the highest level of customer service.The Service Manager will be a strong leader and have the ability to motivate and develop their team in order to reach the highest level of customer service. They will be expected to ensure that customers receive accurate and timely service and that all customer inquiries and requests are handled with professionalism. The Service Manager must have excellent communication skills, both verbal and written, and have the ability to work with customers and team members in a professional and friendly manner.The successful candidate should have a minimum of 5 years of experience as a Service Manager or in a related field and be knowledgeable in all aspects of customer service. They should possess strong problem-solving and organizational skills, and be able to work under pressure in a fast-paced environment. They should have a proven track record of success in achieving customer service goals and be able to bring energy and enthusiasm to the team.If you have the qualifications and the drive to succeed in this role, we would love to hear from you!

Responsibilities:

1. Oversee the customer service team and ensure that all customer inquiries and requests are handled in a professional and timely manner.
2. Monitor and evaluate customer service performance and ensure that customer service goals are met.
3. Develop and implement strategies to improve customer service and satisfaction.
4. Maintain a positive and productive work environment in order to motivate and develop team members.
5. Foster strong working relationships with customers and team members.
6. Make sure that all customer complaints and inquiries are addressed in a timely and satisfactory manner.
7. Develop and maintain customer service policies and procedures.
8. Analyze customer feedback and identify areas of improvement.
9. Ensure that all customer service transactions are processed accurately and efficiently.
10. Monitor inventory levels and order new supplies as needed.

According to JobzMall, the average salary range for a Service Manager in Modesto, CA, USA is from $38,902 to $60,321. This range can vary depending on the size of the organization, the industry in which the service manager works, and the individual's experience level.

Smart & Final is a chain of warehouse-style food and supply stores based in Commerce, California, which developed through a series of mergers and expansions. The oldest of the combined companies, Hellman-Haas Grocery, was founded in 1871 in Los Angeles.