Service Manager

We are looking for a dynamic Service Manager to join our team at Smart & Final. As the Service Manager you will be responsible for ensuring that our exceptional service and customer service standards are achieved and maintained.To be successful in this role, you must have the ability to lead a service team, excellent customer service skills, strong business acumen, and a commitment to exceeding customer expectations. You should have a minimum of 3 years' experience in a customer service role and 1 year in a retail management role.You will be a passionate and committed leader who is able to motivate and develop service team members to reach their full potential. You should have a positive, can-do attitude and be able to think on your feet. The ability to work in a fast-paced, ever-changing environment is essential. You should be a confident and effective communicator, with the ability to provide clear direction and constructive feedback.If you are looking for an exciting new opportunity to take your career to the next level, we would love to hear from you!

Responsibilities:

1. Lead service team to ensure customer service standards are achieved and maintained.
2. Motivate and develop service team members to reach their full potential.
3. Possess excellent customer service skills and a commitment to exceeding customer expectations.
4. Have a positive, can-do attitude and be able to think on your feet.
5. Work in a fast-paced, ever-changing environment.
6. Provide clear direction and constructive feedback.
7. Demonstrate strong business acumen.
8. Ensure all customer complaints and queries are dealt with in a timely manner.
9. Monitor and evaluate service performance to ensure service goals are met.
10. Manage and monitor the performance of staff to ensure they are meeting goals and objectives.

According to JobzMall, the average salary range for a Service Manager in Glendale, CA, USA is between $51,112 and $94,914 annually. Salaries can vary greatly depending on experience, qualifications, and the industry in which the Service Manager works.

Smart & Final is a chain of warehouse-style food and supply stores based in Commerce, California, which developed through a series of mergers and expansions. The oldest of the combined companies, Hellman-Haas Grocery, was founded in 1871 in Los Angeles.