Service Manager

We are looking for an experienced and enthusiastic Service Manager to join the Smart & Final team! Our Service Manager will be responsible for leading and managing service-related initiatives throughout our stores. This role requires a versatile individual who has great organizational and communication skills, and is passionate about providing exceptional customer service.The ideal candidate should have a minimum of 5 years of experience in customer service, preferably in a retail setting. They should also have a proven track record of successful leadership and team-building. The Service Manager should be a strategic thinker, with a passion for problem-solving and a dedication to providing a positive customer experience.If you have a strong work ethic and a commitment to excellence, we invite you to apply for this exciting opportunity to join our team!

Responsibilities:

1. Lead and manage service-related initiatives in all stores.
2. Provide exceptional customer service.
3. Develop and implement strategies to improve customer service.
4. Lead and motivate a team of customer service professionals.
5. Monitor customer feedback and complaints.
6. Develop customer service policies and procedures.
7. Train and coach staff in customer service skills.
8. Resolve customer service issues in a timely manner.
9. Maintain accurate records of customer service activities.
10. Develop and maintain relationships with customers.

According to JobzMall, the average salary range for a Service Manager in Bakersfield, CA, USA is $40,000 to $69,000. Salary estimates are based on salaries submitted anonymously to JobzMall by Service Manager employees in Bakersfield, CA, USA.

Smart & Final is a chain of warehouse-style food and supply stores based in Commerce, California, which developed through a series of mergers and expansions. The oldest of the combined companies, Hellman-Haas Grocery, was founded in 1871 in Los Angeles.