Service Manager

We’re looking for an experienced, highly organized, and customer-focused Service Manager to join our team at Smart & Final. In this exciting and dynamic role, you’ll be responsible for leading a team of employees, overseeing day-to-day operations, and ensuring that our customers have a positive shopping experience.To be successful in this position, you must have a minimum of 2 years of management experience in a retail setting, strong problem-solving skills, and superb communication skills. High energy, a commitment to excellence, and a passion for customer service are also essential for this role. If this sounds like you, we’d love for you to apply!

Responsibilities:

1. Lead a team of employees to ensure efficient day-to-day operations.
2. Develop and implement policies and procedures to maintain a high level of customer service.
3. Train and motivate staff to meet customer service goals.
4. Monitor customer feedback and implement appropriate changes to ensure customer satisfaction.
5. Manage staff performance and address any issues quickly and efficiently.
6. Monitor inventory levels and ensure appropriate stock levels are maintained.
7. Develop and implement promotional strategies to increase sales.
8. Monitor operational costs and ensure budget is adhered to.
9. Ensure compliance with local and federal regulations.
10. Address customer complaints in a professional manner.

According to JobzMall, the average salary range for a Service Manager in Oxnard, CA, USA is $58,000-$93,000 per year. This range may vary depending on the experience level of the Service Manager and the size of the organization.

Smart & Final is a chain of warehouse-style food and supply stores based in Commerce, California, which developed through a series of mergers and expansions. The oldest of the combined companies, Hellman-Haas Grocery, was founded in 1871 in Los Angeles.