Are you a shoe enthusiast with a passion for customer service? Do you have experience in retail management and a knack for leading a team? If so, we have an exciting opportunity for you to join our team as a Store Lead at Shoe Carnival! As the Store Lead, you will be responsible for providing exceptional customer service, driving sales, and leading a team to success. We are looking for someone who is energetic, organized, and has a strong work ethic. If this sounds like you, keep reading to learn more about this role!
- Provide exceptional customer service to all customers, ensuring a positive and welcoming shopping experience.
- Lead and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
- Train and onboard new team members, ensuring they are knowledgeable about products and company policies.
- Monitor and analyze sales reports to identify areas of opportunity and implement strategies to drive sales.
- Create and maintain a visually appealing and organized store environment.
- Effectively communicate with upper management and other store leads to ensure consistency and alignment with company goals.
- Handle customer inquiries and complaints, resolving issues in a timely and professional manner.
- Manage inventory levels and ensure accurate pricing and merchandising.
- Conduct performance evaluations and provide coaching and feedback to team members to improve performance.
- Enforce company policies and procedures, including safety protocols, to maintain a safe and productive work environment.
- Collaborate with other store leads and team members to plan and execute store events and promotions.
- Stay updated on industry trends and competitive landscape to make informed decisions and drive business growth.
Previous Retail Management Experience: A Store Lead At Shoe Carnival Should Have At Least 2-3 Years Of Experience In A Retail Management Role, Preferably In The Footwear Industry. This Experience Should Include Overseeing Store Operations, Managing A Team, And Meeting Sales Targets.
Strong Leadership Skills: The Store Lead Should Be Able To Effectively Lead And Motivate A Team Of Sales Associates, Setting Clear Expectations And Providing Guidance And Support As Needed. They Should Also Have The Ability To Make Decisions And Solve Problems Independently.
Excellent Customer Service Skills: Shoe Carnival Prides Itself On Providing Exceptional Customer Service, And The Store Lead Should Embody This Value. They Should Have A Friendly And Approachable Demeanor, Be Able To Handle Difficult Customer Situations, And Ensure That Their Team Is Providing Top-Notch Service To Every Customer.
Knowledge Of Footwear And Fashion Trends: The Store Lead Should Have A Passion For Shoes And A Good Understanding Of Current Fashion Trends. This Will Allow Them To Assist Customers In Finding The Perfect Pair Of Shoes And Also Guide Their Team In Merchandising And Promoting The Latest Styles.
Strong Organizational And Multitasking Abilities: As A Leader In The Store, The Store Lead Will Be Responsible For A Variety Of Tasks, Including Inventory Management, Scheduling, And Visual Merchandising. They Should Have Strong Organizational Skills And Be Able To Prioritize And Delegate Tasks Effectively To Ensure The Store Runs Smoothly.
Communication Skills
Inventory Management
Time Management
Product knowledge
Problem Solving
customer service
Cash Handling
Sales Analysis
Visual merchandising
Team Leadership
staff training
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Store Lead in Evansville, IN, USA is $25,000 to $35,000 per year. This range may vary depending on the specific company, experience level, and additional benefits offered.
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Shoe Carnival Inc. is an American retailer of family footwear. The company operates 419 stores throughout the midwest, south, and southeast regions. It was founded by David Russell in 1978 and is headquartered in Evansville, Indiana.
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