Sephora

Sales and Service Leader

Sephora

Spokane, WA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Attention all beauty lovers! Are you passionate about all things makeup, skincare, and fragrance? Do you have a natural talent for sales and customer service? Sephora is seeking a dynamic Sales and Service Leader to join our team and help us deliver an exceptional shopping experience to our valued clients. In this role, you will use your expertise in the beauty industry to drive sales, mentor and motivate a team of sales associates, and ensure that every customer leaves our store feeling confident and satisfied with their purchases. If you have a love for beauty and a knack for leadership, we want to hear from you!

  1. Drive sales: The Sales and Service Leader will be responsible for utilizing their knowledge of the beauty industry to drive sales and meet or exceed sales targets set by the company.
  2. Mentor and motivate the sales team: This role will involve mentoring and motivating a team of sales associates, providing guidance and support to help them achieve their goals and improve their skills.
  3. Provide exceptional customer service: The Sales and Service Leader will play a critical role in ensuring that every customer has a positive and memorable shopping experience at Sephora. This includes addressing any customer concerns or issues and resolving them in a timely and professional manner.
  4. Stay up-to-date on beauty trends and products: This role requires a deep understanding of the latest beauty trends and products in order to effectively assist customers and drive sales. The Sales and Service Leader will be responsible for staying informed and knowledgeable about all products sold at Sephora.
  5. Train new team members: As a leader, the Sales and Service Leader will play a key role in training new team members on company policies, procedures, and product knowledge to ensure they are equipped to provide exceptional customer service.
  6. Maintain store appearance and organization: The Sales and Service Leader will be responsible for maintaining the overall appearance and organization of the store, ensuring all displays are properly stocked and appealing to customers.
  7. Monitor and report on sales metrics: This role will involve regularly monitoring and reporting on sales metrics, such as daily and weekly sales, to track progress and identify areas for improvement.
  8. Collaborate with other departments: The Sales and Service Leader will work closely with other departments, such as inventory and marketing, to ensure smooth operations and effective communication within the store.
  9. Uphold company standards: This role requires upholding company standards and policies, ensuring all team members are following them and providing excellent customer service at all times.
  10. Promote a positive work environment: The Sales and Service Leader will be responsible for promoting a positive and inclusive work environment, fostering teamwork and
Where is this job?
This job is located at Spokane, WA, USA
Job Qualifications
  • Proven Sales Experience: A Successful Sales And Service Leader At Sephora Should Have A Track Record Of Meeting And Exceeding Sales Targets In A Retail Or Customer Service Environment.

  • Strong Leadership Skills: This Role Requires The Ability To Lead And Motivate A Team Of Sales Associates To Achieve Individual And Team Goals. Previous Experience In A Leadership Position Is Highly Desirable.

  • Exceptional Customer Service Skills: Sephora Prides Itself On Providing Exceptional Customer Service, And The Sales And Service Leader Should Have A Strong Understanding Of The Company's Customer Service Standards And Be Able To Provide Support And Guidance To The Team In This Area.

  • Knowledge Of Beauty Products And Trends: Sephora Is A Beauty Retailer, So The Sales And Service Leader Should Have A Passion For And Knowledge Of Beauty Products And Trends. This Will Allow Them To Effectively Train And Coach Their Team And Provide Expert Advice To Customers.

  • Excellent Communication And Interpersonal Skills: The Sales And Service Leader At Sephora Will Be Responsible For Communicating With Both Customers And Team Members, So Strong Communication And Interpersonal Skills Are Essential. This Includes The Ability To Give And Receive Feedback, Resolve Conflicts, And Build Relationships With Customers And Colleagues.

Required Skills
  • Inventory Management

  • Communication

  • Coaching

  • Team Management

  • Product knowledge

  • customer service

  • Merchandising

  • Sales forecasting

  • Retail Sales

  • Training and Development

  • Upselling

  • brand awareness

Soft Skills
  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Sales and Service Leader in Spokane, WA, USA is between $36,000 and $58,000 per year. However, this may vary depending on factors such as the specific company, level of experience, and additional skills and qualifications. It is best to research the specific job posting and company to get a more accurate salary estimate.

Additional Information
Sephora is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 11th, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About Sephora

Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.

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