Sales and Service Leader

Welcome to Sephora, where we believe that beauty is not just skin deep, but also in the exceptional service and expertise we provide to our clients. We are currently seeking a highly motivated and passionate Sales and Service Leader to join our team. As a Sales and Service Leader, you will play a critical role in driving sales and ensuring our clients have an exceptional shopping experience. This is a dynamic and fast-paced role that requires strong leadership skills, a deep understanding of the beauty industry, and a dedication to delivering top-notch customer service. If you are a team player with a love for all things beauty and the ability to inspire and motivate others, we want you to join our Sephora family!

1. Serve as a brand ambassador for Sephora, embodying the company's values and promoting our mission of providing exceptional service and expertise to our clients.
2. Lead and motivate a team of sales associates to achieve and exceed sales goals and targets.
3. Train and develop team members on product knowledge, sales techniques, and customer service skills to ensure they are equipped to provide the best possible experience for clients.
4. Monitor sales performance and provide ongoing coaching and feedback to team members to improve their performance.
5. Collaborate with other leaders and teams within the store to drive overall business objectives and ensure a cohesive and positive work environment.
6. Stay up-to-date with industry trends, new products, and techniques to provide knowledgeable and expert guidance to clients and team members.
7. Create and maintain a welcoming and inclusive environment for clients and team members, ensuring that all feel valued and respected.
8. Handle client inquiries and complaints with professionalism and follow up to ensure a satisfactory resolution.
9. Assist in scheduling and managing staff to ensure adequate coverage during peak business hours.
10. Help with visual merchandising and maintaining store cleanliness and organization to create an inviting and visually appealing shopping environment.
11. Adhere to company policies and procedures, including inventory management, cash handling, and loss prevention protocols.
12. Continuously seek out opportunities to improve processes and procedures to enhance the overall shopping experience for clients.
13. Act as a role model for exceptional customer service, building relationships with clients and inspiring team members to do the same.
14. Lead by example in promoting and maintaining a positive and professional work culture within the store.
15. Fulfill any other duties as assigned by store management.

According to JobzMall, the average salary range for a Sales and Service Leader in Memphis, TN, USA is $40,000-$65,000 per year. This can vary based on factors such as experience, industry, and company size.

Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.