Sephora

Sales and Service Leader

Sephora

Santa Clara, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to the world of beauty at Sephora! We are seeking a dynamic and passionate Sales and Service Leader to join our team and lead our customer service and sales initiatives. As a leader in the beauty industry, our ideal candidate must possess a deep knowledge and love for all things beauty, while also having strong leadership skills and a customer-centric mindset. If you are a driven and enthusiastic individual with a proven track record of driving sales and providing exceptional customer service, we want you to join our team at Sephora.

  1. Lead and manage the customer service and sales team at Sephora, ensuring that all team members are providing exceptional service and meeting sales goals.
  2. Develop and implement strategies to drive sales and increase customer satisfaction, in line with company goals and objectives.
  3. Train and mentor team members on product knowledge, customer service skills, and sales techniques to ensure a high level of expertise and service.
  4. Monitor and analyze sales data to identify trends, opportunities, and areas for improvement, and use this information to make informed decisions about sales and service strategies.
  5. Create a positive and welcoming environment for customers, ensuring that they have an excellent experience from the moment they enter the store until the time they leave.
  6. Stay up-to-date with industry trends and new beauty products, and share this knowledge with team members to continuously improve their product knowledge and sales techniques.
  7. Handle escalated customer service issues and ensure they are resolved in a timely and satisfactory manner, maintaining a high level of customer satisfaction.
  8. Collaborate with other departments within the company, such as marketing and merchandising, to develop and execute sales and service initiatives.
  9. Conduct regular performance evaluations and provide ongoing feedback and coaching to team members to help them achieve their goals and grow in their roles.
  10. Foster a positive and inclusive work environment, promoting teamwork, open communication, and a strong work ethic among team members.
Where is this job?
This job is located at Santa Clara, CA, USA
Job Qualifications
  • Strong Sales And Customer Service Experience: A Successful Sales And Service Leader At Sephora Should Have A Proven Track Record Of Achieving Sales Targets And Providing Excellent Customer Service. This Includes Experience In Upselling, Cross-Selling, And Resolving Customer Issues.

  • Leadership Skills: Sephora's Sales And Service Leader Must Have The Ability To Lead And Motivate A Team Of Sales Associates To Achieve Their Full Potential. This Includes Providing Coaching, Training, And Feedback To Team Members To Ensure A High Level Of Performance.

  • Knowledge Of Beauty Products And Trends: Sephora Is A Beauty Retailer, So A Sales And Service Leader Should Have A Strong Understanding Of The Latest Beauty Products, Trends, And Techniques. This Will Allow Them To Educate And Make Recommendations To Customers, As Well As Train Their Team On New Products.

  • Excellent Communication And Interpersonal Skills: A Sales And Service Leader Must Be Able To Effectively Communicate With Both Customers And Team Members. This Includes Active Listening, Clear And Concise Communication, And The Ability To Build Strong Relationships.

  • Organizational And Time Management Skills: Sephora Can Be A Fast-Paced And Busy Environment, So A Sales And Service Leader Must Be Able To Prioritize Tasks, Delegate Responsibilities, And Manage Their Time Effectively. This Also Includes The Ability To Handle Multiple Tasks And Adapt To Changes In The Store's Needs.

Required Skills
  • Inventory Management

  • Communication

  • Time Management

  • Team Management

  • Product knowledge

  • customer service

  • Problem-Solving

  • brand awareness

  • Sales strategies

  • retail operations

  • Upselling Techniques

  • Product Merch

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Sales and Service Leader in Santa Clara, CA, USA is between $50,000 and $70,000 per year. This can vary depending on the specific company, industry, and level of experience. Some companies may also offer additional benefits and bonuses to their Sales and Service Leaders.

Additional Information
Sephora is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 11th, 2024
Apply BeforeOctober 17th, 2025
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About Sephora

Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.

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