Welcome to Sephora, where beauty and customer service go hand in hand. We are currently seeking a dynamic and passionate Sales and Service Leader to join our team. In this role, you will not only drive sales, but also provide exceptional service to our clients, ensuring they have a memorable and personalized shopping experience. We are looking for someone with a proven track record in sales and customer service, who is also knowledgeable about the latest beauty trends and products. If you are a leader with a passion for all things beauty and making a positive impact on others, we want you on our team!
- Drive sales by meeting and exceeding sales targets set by the company.
- Provide exceptional customer service to all clients, ensuring a positive and memorable shopping experience.
- Utilize knowledge of the latest beauty trends and products to make personalized recommendations to clients.
- Train and mentor sales associates on sales techniques and customer service skills.
- Lead by example and maintain a strong work ethic to motivate and inspire the team.
- Develop and implement strategies to increase sales and improve customer satisfaction.
- Handle customer inquiries and complaints in a professional and timely manner.
- Collaborate with other departments to ensure seamless operations and a cohesive customer experience.
- Conduct regular inventory checks and assist in merchandising and restocking products.
- Stay updated on company policies, procedures, and promotions to accurately represent the brand.
- Build and maintain relationships with clients to drive repeat business and increase customer loyalty.
- Conduct performance evaluations and provide feedback and coaching to team members.
- Ensure compliance with all safety and sanitation regulations.
- Attend training and development programs to continuously improve skills and knowledge.
- Represent the company in a positive and professional manner at all times.
Strong Leadership Skills: A Successful Sales And Service Leader At Sephora Should Have The Ability To Motivate And Guide A Team Of Sales Associates To Achieve Their Goals And Provide Excellent Customer Service.
Extensive Knowledge Of Beauty Products: Sephora Offers A Wide Range Of Beauty Products, And The Sales And Service Leader Should Have A Deep Understanding Of These Products To Effectively Train And Educate Their Team And Assist Customers With Their Purchases.
Exceptional Customer Service Skills: As A Leader In The Sales And Service Department, It Is Important To Uphold Sephora's High Standards Of Customer Service. The Ideal Candidate Should Possess Excellent Communication And Problem-Solving Skills To Handle Customer Inquiries And Complaints Effectively.
Sales-Driven Mindset: Sephora Is A Retail Environment, And The Sales And Service Leader Should Have A Strong Sales Background And Be Able To Drive Sales And Meet Targets. They Should Also Have The Ability To Analyze Sales Data And Implement Strategies To Increase Revenue.
Previous Management Experience: A Sales And Service Leader At Sephora Should Have Prior Experience In A Management Or Supervisory Role, Preferably In A Retail Setting. This Experience Will Demonstrate The Ability To Lead A Team, Manage Schedules And Budgets, And Handle Any Issues That May Arise.
Communication Skills
Inventory Management
Time Management
Team Management
Product knowledge
customer service
Sales forecasting
Problem-Solving
Leadership Abilities
UPS
Sales Techniques
Coaching And Training
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sales and Service Leader in Culver City, CA, USA is between $45,000 to $85,000 per year. This range can vary depending on factors such as the company, the individual's experience and qualifications, and the specific responsibilities and duties of the role. Additionally, bonuses and commissions may also factor into the overall salary for this position.
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Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.
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