Sales and Service Leader
Are you passionate about cosmetics and providing exceptional customer service? Do you have a knack for driving sales and motivating a team? If so, we have an exciting opportunity for you to join our team as a Sales and Service Leader at Sephora. As a leader in the beauty industry, we are seeking a dynamic individual who is dedicated to delivering a personalized and unforgettable experience for our customers. In this role, you will not only play a pivotal role in driving sales, but also in coaching and developing our team of beauty advisors. To be successful in this position, you must have a strong background in sales and customer service, along with excellent leadership skills. Join us in our mission to inspire and empower our customers through the world of beauty.
- Drive Sales: Develop and implement strategies to increase sales and meet/exceed sales targets.
- Provide exceptional customer service: Ensure that all customers receive a personalized and unforgettable experience.
- Lead and motivate team: Coach and develop a team of beauty advisors to provide exceptional customer service and drive sales.
- Set and achieve goals: Set individual and team goals to drive sales and meet performance targets.
- Monitor and analyze sales data: Utilize sales data to identify trends, make recommendations, and drive sales.
- Train and onboard new employees: Conduct training sessions for new employees to ensure they are equipped with the necessary skills and knowledge to provide exceptional customer service.
- Maintain store standards: Ensure that the store is always well-stocked, organized, and visually appealing to provide a positive shopping experience for customers.
- Collaborate with other departments: Work closely with other departments such as merchandising and marketing to coordinate promotions and events.
- Stay informed on industry trends: Keep up-to-date with the latest trends and products in the cosmetics industry to provide customers with relevant information and recommendations.
- Handle customer complaints: Address and resolve any customer complaints or concerns in a timely and professional manner.
- Conduct performance evaluations: Regularly evaluate team members' performance and provide feedback for improvement.
- Act as a brand ambassador: Represent the brand in a positive and professional manner at all times.
- Uphold company policies and procedures: Ensure all team members are following company policies and procedures.
- Foster a positive work environment: Encourage teamwork, positivity, and open communication among team members.
- Continuously seek ways to improve: Proactively identify areas for improvement and make recommendations for enhancing the customer experience and driving sales.
Extensive Knowledge Of Makeup And Skincare Products: A Successful Sales And Service Leader At Sephora Should Have A Deep Understanding Of The Products Sold In The Store, Including Their Ingredients, Benefits, And Usage. This Knowledge Will Allow Them To Effectively Guide And Assist Customers In Finding The Right Products For Their Needs.
Excellent Sales And Customer Service Skills: As A Sales And Service Leader, One Of The Main Responsibilities Is To Drive Sales And Provide Exceptional Customer Service. Therefore, Candidates Should Possess Strong Sales Skills, Such As The Ability To Upsell And Cross-Sell, As Well As Excellent Communication And Interpersonal Skills To Ensure A Positive Customer Experience.
Leadership Experience: This Role Requires Leading And Managing A Team Of Sales Associates, So Having Previous Leadership Experience Is Crucial. A Successful Sales And Service Leader Should Be Able To Train And Motivate Team Members, Delegate Tasks, And Handle Any Conflicts That May Arise.
Proven Track Record Of Meeting Sales Targets: Sephora Is A Performance-Driven Company, And The Sales And Service Leader Is Expected To Meet And Exceed Sales Targets. Candidates Should Have A Track Record Of Consistently Meeting Or Surpassing Sales Goals In Previous Roles.
Flexibility And Adaptability: The Retail Industry Is Fast-Paced And Constantly Evolving, So The Ability To Adapt To Change And Work In A Dynamic Environment Is Essential. A Sales And Service Leader Should Be Able To Handle Multiple Tasks, Prioritize Effectively, And Adjust Their Approach To Meet The Needs Of Different Customers And Situations.
Networking
Communication
Time Management
Coaching
Team Management
Product knowledge
customer service
Merchandising
Training and Development
Problem-Solving
Upselling
Sales Strategy
Communication
Emotional Intelligence
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Sales and Service Leader in Oklahoma City, OK, USA is approximately $40,000 to $60,000 per year. However, the specific salary for this position can vary depending on factors such as the company, industry, experience level, and job responsibilities. It is important to research and negotiate salary based on these factors before accepting a job offer.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started