Welcome to Sephora, where beauty meets passion! We are currently seeking a dynamic Sales and Service Leader to join our team. As a leader in the beauty industry, Sephora prides itself on providing exceptional customer service and a diverse range of high-quality products. We are looking for an individual who shares our love for all things beauty and has a passion for delivering an unforgettable shopping experience. If you are a driven, customer-focused individual with strong leadership skills, we want you to be a part of our team!
- Oversee and manage the daily operations of the Sephora store, including sales, customer service, and inventory management.
- Train and develop a team of sales associates to ensure they are knowledgeable about Sephora's products and services and provide excellent customer service.
- Create and maintain a positive and welcoming atmosphere for both customers and employees.
- Monitor and track sales performance, identify areas for improvement, and implement strategies to increase sales and profitability.
- Ensure that the store is well-stocked with a diverse range of high-quality beauty products.
- Implement and enforce company policies and procedures to maintain a safe and professional work environment.
- Handle customer inquiries and complaints in a timely and effective manner, ensuring customer satisfaction.
- Collaborate with other departments within the company to develop and execute marketing and promotional strategies.
- Stay up-to-date with industry trends and competitors to make recommendations for improvement and innovation.
- Conduct performance evaluations and provide feedback to employees to promote their growth and development.
- Foster a team-oriented and inclusive work environment that promotes teamwork and encourages employee engagement.
- Maintain a high level of personal product knowledge and stay updated on new products, trends, and techniques in the beauty industry.
- Assist with scheduling and staffing to ensure adequate coverage during peak and non-peak hours.
- Adhere to and enforce all company policies and procedures, as well as health and safety regulations.
- Perform any other duties assigned by upper management to ensure the efficient operation of the store.
Strong Sales Experience: As A Sales And Service Leader At Sephora, Candidates Must Possess A Proven Track Record Of Strong Sales Performance And Achieving Sales Targets. This Includes Experience In Upselling, Cross-Selling, And Building Customer Relationships.
Exceptional Customer Service Skills: Sephora Prides Itself On Providing Exceptional Customer Service, And The Sales And Service Leader Must Have A Demonstrated Ability To Provide Top-Notch Service To Customers. This Includes The Ability To Handle Customer Complaints And Provide Solutions To Ensure Customer Satisfaction.
Knowledge Of Beauty Products: Sephora Is A Retail Store That Specializes In Beauty Products, So Candidates Must Have A Strong Knowledge Of Makeup, Skincare, And Haircare Products. This Includes An Understanding Of Different Brands And Their Product Offerings, As Well As The Ability To Make Product Recommendations To Customers Based On Their Needs.
Leadership Experience: As A Sales And Service Leader, Candidates Will Be Responsible For Managing A Team Of Sales Associates. Therefore, Candidates Must Have Previous Leadership Experience, Including The Ability To Motivate And Coach Team Members, Delegate Tasks, And Drive Team Performance.
Excellent Communication And Interpersonal Skills: Working At Sephora Requires Strong Communication And Interpersonal Skills. As A Sales And Service Leader, Candidates Must Be Able To Effectively Communicate With Team Members, Customers, And Other Stakeholders. This Includes The Ability To Listen And Understand Customer Needs, As Well As Provide Clear And Concise Instructions To The Team.
Inventory Management
Communication
Time Management
Coaching
Marketing
Team Management
Product knowledge
Leadership
customer service
Visual merchandising
Problem-Solving
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sales and Service Leader in Birmingham, AL, USA is between $40,000 and $60,000 per year. This range can vary depending on the specific industry, company size, and level of experience of the individual. Some Sales and Service Leaders may also receive bonuses or commission on top of their base salary.
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Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.
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