Sales and Service Leader

Welcome to Sephora, where beauty is our passion and our customers are our top priority. We are currently seeking a driven and customer-focused Sales and Service Leader to join our team. In this role, you will lead a team of sales and service associates, providing exceptional customer service and driving sales through coaching, training, and performance management. To be successful in this role, you must have a strong background in retail sales and customer service, with a proven track record of meeting and exceeding sales targets. You must also possess excellent leadership skills and the ability to motivate and inspire your team to deliver exceptional results. If you are a dynamic and results-driven individual with a passion for the beauty industry, we want to hear from you! Join us at Sephora and be a part of a fast-paced and exciting environment where your skills and talents will be valued and recognized.

1. Lead and manage a team of sales and service associates to ensure exceptional customer service and sales performance.
2. Develop and implement strategies to achieve and exceed sales targets, including coaching and training team members on effective sales techniques.
3. Monitor and analyze sales data to identify trends and opportunities for improvement.
4. Maintain a high level of product knowledge and stay updated on new products and services to effectively assist customers and drive sales.
5. Create and maintain a positive and inclusive work environment, fostering teamwork and collaboration among team members.
6. Conduct regular performance evaluations and provide ongoing feedback and coaching to team members to ensure continuous improvement and development.
7. Handle customer complaints and difficult situations with professionalism and ensure a satisfactory resolution for the customer.
8. Collaborate with other departments to ensure seamless operations and customer satisfaction.
9. Adhere to company policies and procedures, including inventory management, cash handling, and loss prevention measures.
10. Act as a role model for the team, demonstrating exceptional customer service and sales skills.
11. Monitor and maintain store appearance and cleanliness to create a welcoming and inviting shopping environment for customers.
12. Stay updated on industry trends and competitor activities to make strategic recommendations to drive business growth.
13. Communicate effectively with upper management, providing regular updates on team performance, sales targets, and customer feedback.
14. Foster a culture of continuous learning and development by providing opportunities for team members to enhance their skills and knowledge.
15. Ensure compliance with all safety and security protocols to maintain a safe and secure shopping environment for customers and employees.

According to JobzMall, the average salary range for a Sales and Service Leader in San Antonio, TX, USA is $45,000-$65,000 per year. This salary range may vary depending on factors such as experience, industry, and company size. Some employers may also offer additional benefits such as bonuses, commissions, and healthcare benefits. Additionally, location can also impact salary, as larger cities tend to have higher salaries due to a higher cost of living.

Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.