Are you a beauty enthusiast with a passion for delivering exceptional customer service? Do you excel at leading a team and driving sales? If so, we have an exciting opportunity for you to join our team as a Sales and Service Leader at Sephora. As a Sales and Service Leader, you will be responsible for creating a positive and welcoming environment for our clients, while also driving sales by leading and motivating a team of sales associates. If you have a strong background in sales and customer service, along with excellent leadership skills, we want to hear from you. Join us at Sephora and be a part of a dynamic and fast-paced environment where beauty meets exceptional service.
- Create a welcoming and positive environment for clients entering the store
- Lead and motivate a team of sales associates to achieve sales targets
- Train and develop team members on effective sales techniques and exceptional customer service
- Maintain a strong knowledge of products and trends in the beauty industry to assist clients and drive sales
- Ensure excellent customer service is consistently delivered by the team
- Monitor and analyze sales data to identify areas for improvement and implement strategies to increase sales
- Develop and maintain relationships with clients to ensure their needs are met and they receive a personalized shopping experience
- Assist in visual merchandising and ensure the store is always well-stocked and organized
- Handle customer inquiries, complaints, and returns in a professional and timely manner
- Collaborate with other store leaders to ensure a cohesive and efficient operation
- Adhere to company policies and procedures, including loss prevention measures
- Conduct performance evaluations and provide feedback and coaching to team members
- Participate in recruitment and hiring of new team members
- Stay up-to-date on industry trends and competitor activities to inform business strategies
- Cultivate a positive and inclusive work environment for team members.
Strong Leadership Skills: A Sales And Service Leader At Sephora Must Possess Excellent Leadership Abilities To Effectively Manage And Motivate Their Team To Achieve Sales Targets And Provide Exceptional Customer Service.
Extensive Knowledge Of Beauty Products: Sephora Is A Leading Beauty Retailer, And The Sales And Service Leader Must Have In-Depth Knowledge Of The Latest Beauty Trends, Products, And Brands To Assist Customers And Drive Sales.
Sales And Customer Service Experience: The Ideal Candidate For This Role Should Have Prior Experience In Sales And Customer Service, Preferably In The Beauty Industry. They Should Be Able To Demonstrate A Track Record Of Achieving Sales Goals And Delivering Exceptional Customer Experiences.
Excellent Communication Skills: As A Sales And Service Leader, Effective Communication Is Key In Managing And Coaching Team Members, As Well As Interacting With Customers. The Candidate Should Possess Strong Verbal And Written Communication Skills.
Proven Team Management Abilities: Sephora Values Teamwork And Collaboration, And The Sales And Service Leader Must Have Experience In Managing And Developing A Team. They Should Have The Ability To Delegate Tasks, Provide Feedback, And Foster A Positive And Productive Work Environment.
Communication Skills
Inventory Management
Time Management
Team Management
Product knowledge
customer service
Sales forecasting
Client Relationship Management
Problem-Solving
Multi-tasking
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sales and Service Leader in Detroit, MI, USA is between $45,000 and $75,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Additionally, factors such as bonuses, commission, and benefits can also impact the overall salary range for this role.
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Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.
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