Sephora

Sales and Service Leader

Sephora
Alpharetta, GA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Sephora, the ultimate destination for all things beauty. We are currently seeking a dynamic and driven individual to join our team as a Sales and Service Leader. As a leader in the beauty industry, we are looking for someone who is passionate about providing exceptional customer service and driving sales. This role requires someone who is a team player, has a strong understanding of the beauty industry, and is able to motivate and coach a team to success. If you have a love for all things beauty and are ready to take on a leadership role, we want to hear from you.

  1. Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
  2. Drive sales by utilizing knowledge of beauty products and current trends to recommend and upsell products to customers.
  3. Lead and motivate a team of sales associates to achieve daily, weekly, and monthly sales goals.
  4. Train new employees on company policies, procedures, and product knowledge to ensure a consistent customer experience.
  5. Monitor and analyze sales data and customer feedback to identify areas for improvement and implement strategies to increase sales.
  6. Foster a positive and inclusive work environment by promoting teamwork, communication, and mutual respect among team members.
  7. Conduct performance evaluations and provide feedback and coaching to team members to help them reach their full potential.
  8. Stay up-to-date on industry trends, new products, and competitor offerings to maintain a competitive edge.
  9. Handle customer complaints and resolve issues in a timely and efficient manner.
  10. Collaborate with store management to plan and execute promotional events and marketing initiatives to drive sales and increase brand awareness.
Where is this job?
This job is located at Alpharetta, GA, USA
Job Qualifications

  • Previous Sales And Customer Service Experience: A Successful Sales And Service Leader At Sephora Should Have A Proven Track Record Of Achieving Sales Targets And Providing Exceptional Customer Service.

  • Strong Leadership Skills: This Role Requires A Candidate Who Can Lead And Motivate A Team Of Sales Associates, Set Goals, And Provide Guidance And Support To Ensure Overall Team Success.

  • Excellent Communication And Interpersonal Skills: As A Sales And Service Leader, The Ability To Effectively Communicate With Both Customers And Team Members Is Crucial. This Includes Active Listening, Resolving Conflicts, And Providing Constructive Feedback.

  • Deep Knowledge Of Beauty Products And Trends: Sephora Prides Itself On Offering A Wide Range Of High-Quality Beauty Products. A Sales And Service Leader Must Have A Strong Understanding Of These Products, As Well As A Passion For The Beauty Industry And Staying Up-To-Date On The Latest Trends.

  • Flexibility And Adaptability: Working In A Fast-Paced Retail Environment, A Sales And Service Leader Must Be Able To Adapt To Changing Situations, Multitask, And Maintain Composure Under Pressure. This Role May Also Require Working Evenings, Weekends, And Holidays.

Required Skills

  • Inventory Management

  • Communication

  • Time Management

  • Team Management

  • Product knowledge

  • customer service

  • Relationship Building

  • Training and Development

  • Problem-Solving

  • Upselling

  • Sales Strategy

  • brand awareness

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Sales and Service Leader in Alpharetta, GA, USA is $50,000-$70,000 per year. This range can vary depending on factors such as experience, industry, and company size. Some companies may also offer bonuses and commission incentives for sales performance.

Additional Information
Sephora is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 8th, 2024
Apply BeforeMay 22nd, 2025
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About Sephora

Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.

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