Sephora

Sales and Service Coordinator

Sephora
Spokane, WA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Sephora, the ultimate destination for beauty lovers! We are currently seeking a highly motivated and customer-centric individual to join our team as a Sales and Service Coordinator. In this role, you will have the opportunity to enhance the beauty experience for our clients while driving sales and providing exceptional service. As a Sales and Service Coordinator, you will play a crucial role in maintaining Sephora's reputation as a leader in the beauty industry. If you are passionate about beauty, have a strong sales background, and excel in providing top-notch customer service, we want to hear from you!

  1. Greet and welcome customers to Sephora with a friendly and enthusiastic attitude.
  2. Provide exceptional customer service by assisting customers in finding the perfect beauty products and offering product recommendations.
  3. Actively listen to customers' needs and preferences to ensure a personalized shopping experience.
  4. Drive sales by promoting and upselling products to customers.
  5. Maintain a thorough knowledge of Sephora's products, services, and promotions to effectively assist customers.
  6. Keep the store clean, organized, and stocked with products at all times.
  7. Process transactions accurately and efficiently using the point of sale system.
  8. Collaborate with team members to ensure the store meets sales goals and provides a positive shopping experience for customers.
  9. Stay up-to-date on industry trends and new product releases to assist with product knowledge and sales techniques.
  10. Assist in planning and executing store events and promotions to drive sales and customer engagement.
  11. Handle customer inquiries, complaints, and returns in a professional and timely manner.
  12. Train and mentor new team members to uphold Sephora's standards of customer service and sales.
  13. Contribute to a positive and inclusive work environment by fostering teamwork and open communication.
Where is this job?
This job is located at Spokane, WA, USA
Job Qualifications

  • Knowledge Of Cosmetic And Beauty Industry: The Sales And Service Coordinator Must Have A Strong Understanding Of The Cosmetic And Beauty Industry, Including Current Trends, Popular Products, And Competitor Offerings.

  • Excellent Communication Skills: As A Liaison Between Customers And The Sephora Sales Team, The Coordinator Must Have Excellent Communication Skills To Effectively Convey Product Information, Answer Questions, And Resolve Customer Concerns.

  • Strong Customer Service Skills: The Sales And Service Coordinator Must Have A Passion For Providing Exceptional Customer Service And Be Able To Handle Difficult Situations With Tact And Professionalism.

  • Organizational And Multitasking Abilities: This Role Requires The Ability To Juggle Multiple Tasks And Responsibilities, Such As Coordinating With Sales Associates, Managing Inventory, And Scheduling Appointments, While Maintaining A High Level Of Organization And Attention To Detail.

  • Previous Sales Or Retail Experience: A Background In Sales Or Retail Is Highly Desirable For This Role, As It Requires A Strong Understanding Of Sales Techniques, Customer Behavior, And The Ability To Meet And Exceed Sales Goals.

Required Skills

  • Communication Skills

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • customer service

  • Teamwork

  • Organization

  • Problem-Solving

  • Adaptability

  • Conflict

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Sales and Service Coordinator in Spokane, WA, USA is between $35,000 and $50,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Other factors that can affect salary include commission, bonuses, and benefits.

Additional Information
Sephora is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 11th, 2024
Apply BeforeJuly 20th, 2025
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About Sephora

Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.

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