Operations Leader

Welcome to Sephora, the ultimate destination for all your beauty needs! We are currently seeking a talented and dynamic individual to join our team as an Operations Leader. As the Operations Leader, you will be responsible for overseeing the day-to-day operations of our store, ensuring a seamless and efficient experience for our customers. With your passion for beauty and exceptional leadership skills, you will play a crucial role in driving the success of our store. If you are a detail-oriented and results-driven individual with a love for all things beauty, we want to hear from you! Join us at Sephora and be a part of our exciting journey towards revolutionizing the beauty industry.

1. Oversee the day-to-day operations of the store, including but not limited to, inventory management, scheduling, and customer service.
2. Ensure that all team members are providing excellent customer service by setting and maintaining high standards.
3. Train, motivate, and coach team members to achieve their full potential and deliver exceptional service.
4. Monitor and analyze sales and operational data to identify opportunities for improvement and implement strategies to drive business growth.
5. Collaborate with other store leaders to plan and execute events and promotions to enhance the customer experience and increase sales.
6. Maintain a clean, organized, and visually appealing store environment that meets Sephora's standards.
7. Monitor and enforce compliance with company policies and procedures to ensure a safe and efficient working environment.
8. Handle and resolve customer complaints and concerns in a timely and professional manner.
9. Maintain strong product knowledge and stay up-to-date on industry trends to effectively lead and educate team members.
10. Communicate regularly with upper management to provide updates on store performance and make recommendations for improvement.
11. Lead by example and foster a positive and inclusive work culture for all team members.
12. Collaborate with other departments, such as visual merchandising and marketing, to ensure consistent brand messaging and execution.
13. Develop and implement efficient operational processes to streamline workflows and increase productivity.
14. Monitor and manage store expenses to ensure profitability and stay within budget.
15. Adhere to Sephora's policies and procedures, including but not limited to, safety and security protocols, cash handling, and loss prevention measures.

According to JobzMall, the average salary range for a Operations Leader in New York, NY, USA is between $80,000 and $120,000 per year. However, this can vary depending on the specific industry, company, and level of experience. Some Operations Leaders may make significantly more or less than this range. It is important to research the specific job and company to get a better understanding of the salary expectations.

Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.