Lead Quality Services (Product Complaints)

Welcome to Sanofi, a leading pharmaceutical company committed to improving the lives of patients around the world. We are currently seeking a talented individual to join our team as the Lead of Quality Services for Product Complaints. In this role, you will play a crucial role in ensuring the quality and safety of our products by managing and investigating product complaints. This is an exciting opportunity for someone with a strong background in quality assurance and a passion for delivering exceptional service to patients. If you have a keen eye for detail, excellent problem-solving skills, and a dedication to upholding industry standards, we encourage you to apply.

1. Manage and lead the Quality Services team responsible for handling product complaints.
2. Investigate and resolve product complaints in a timely and efficient manner.
3. Ensure compliance with industry regulations and company policies related to product quality and safety.
4. Develop and implement processes and procedures for handling product complaints.
5. Collaborate with cross-functional teams to identify root causes of complaints and implement corrective actions.
6. Analyze complaint data and provide recommendations for quality improvements.
7. Maintain accurate and up-to-date records of all product complaints and investigations.
8. Communicate with internal and external stakeholders regarding product complaint status and resolutions.
9. Monitor industry trends and changes in regulations related to product quality and incorporate into complaint handling processes.
10. Train and mentor team members on complaint handling procedures and best practices.
11. Participate in audits and inspections related to product complaints.
12. Ensure timely and accurate reporting of product complaints to regulatory agencies.
13. Continuously evaluate and improve the quality services provided to patients.
14. Represent the company in a professional and ethical manner at all times.
15. Stay informed about company products and maintain a thorough understanding of their quality standards.
16. Collaborate with other departments to implement quality improvement initiatives.
17. Ensure confidentiality and compliance with data privacy regulations.
18. Develop and maintain relationships with external vendors and partners involved in product quality and complaint handling.
19. Participate in cross-functional projects related to product quality and safety.
20. Uphold the company's values and mission to improve the lives of patients.

According to JobzMall, the average salary range for a Lead Quality Services (Product Complaints) in Hyderabad, Telangana, India is between ₹1,200,000 – ₹1,500,000 per year. This can vary depending on factors such as experience, education, and the specific company and industry.

Sanofi SA is a French multinational pharmaceutical company headquartered in Paris, France, the world's fifth-largest by prescription sales. Building a More Equitable Future through Inclusive Clinical Trials · Rethinking the science of COPD · Grassroots Manufacturing Solutions for a Healthier Planet.