Global Process Expert - Customer Contact Management

Are you a seasoned professional in process optimization and customer contact management? Do you have a passion for driving efficiency and enhancing customer experience on a global scale? If so, we have an exciting opportunity for you to join our team as a Global Process Expert at Sanofi.As a leading pharmaceutical company, Sanofi is committed to delivering innovative healthcare solutions to patients around the world. The Global Process Expert role will play a crucial part in achieving this mission by ensuring that our customer contact management processes are streamlined, effective, and customer-centric.We are seeking a highly motivated and experienced individual with a strong background in process improvement and customer service to join our dynamic team. With the opportunity to work across multiple regions and departments, this role offers a unique chance to make a significant impact on the organization while further developing your skills and expertise.If you are a results-driven, collaborative, and customer-focused professional, we invite you to apply for this exciting position and become a key contributor to our global success.

1. Develop and implement global strategies for process optimization and customer contact management to improve efficiency and enhance customer experience.
2. Monitor and analyze key performance indicators to identify areas for improvement and implement action plans to address any issues.
3. Collaborate with cross-functional teams to identify process gaps and implement solutions to streamline operations and improve customer satisfaction.
4. Provide expertise and guidance on best practices for customer contact management and process improvement initiatives.
5. Train and coach team members on new processes and procedures to ensure successful implementation and adoption.
6. Conduct regular audits to ensure compliance with established processes and identify opportunities for further improvement.
7. Stay current with industry trends and developments in process optimization and customer contact management to drive continuous improvement.
8. Act as a liaison between global teams and departments to ensure alignment and consistency in process optimization efforts.
9. Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
10. Monitor and report on the progress and impact of process improvement initiatives to senior management.
11. Identify and implement new technologies or tools to enhance customer contact management processes.
12. Participate in global projects and initiatives to drive process optimization and improve overall business performance.
13. Collaborate with other Global Process Experts to share best practices and drive standardization across regions.
14. Act as a subject matter expert and provide guidance and support to other team members as needed.
15. Adhere to company policies, procedures, and regulatory requirements at all times.

According to JobzMall, the average salary range for a Global Process Expert - Customer Contact Management in Budapest, Hungary is between 5,000,000 HUF to 8,000,000 HUF per year. This is equivalent to approximately $17,000 USD to $27,000 USD per year. However, the specific salary may vary depending on the company, experience, and skills of the individual.

Sanofi SA is a French multinational pharmaceutical company headquartered in Paris, France, the world's fifth-largest by prescription sales. Building a More Equitable Future through Inclusive Clinical Trials · Rethinking the science of COPD · Grassroots Manufacturing Solutions for a Healthier Planet.