Customer Support Representative

Sanofi is looking for a Customer Support Representative to join our team and provide outstanding customer service. This individual should possess excellent interpersonal and communication skills, be customer-centric, and have a knack for problem-solving. If you are a motivated professional with strong technical and organizational skills, and a passion for providing exceptional customer service, we want to hear from you! The ideal candidate for the Customer Support Representative role at Sanofi holds a Bachelor’s degree in a related field, has at least two years of customer service experience, and a good understanding of customer service principles and practices. Knowledge of CRM systems and MS Office applications, as well as the ability to work independently and with a team, are a must.Being part of the Sanofi team, you will have the unique opportunity to help customers with their inquiries and issues. You will be the face of Sanofi and build relationships with customers, ensuring that all customer service inquiries are answered in a timely and professional manner. If you are excited by this opportunity and believe you have the qualifications and experience we are looking for, please apply today! We look forward to hearing from you.

Responsibilities:

1. Provide excellent customer service to Sanofi’s customers.
2. Respond to customer inquiries and complaints in a timely and professional manner.
3. Develop relationships with customers and build customer loyalty.
4. Utilize CRM systems and MS Office applications to enter customer data and provide resolutions.
5. Collaborate with other departments and team members to ensure customer satisfaction.
6. Monitor customer service trends and recommend changes to improve the customer experience.
7. Stay up-to-date with product information, changes, and feature updates.
8. Adhere to customer service policies and procedures.
9. Maintain customer service records and reports.

According to JobzMall, the average salary range for a Customer Support Representative in Singapore is from $2,000 to $3,500 per month. This range will vary depending on the company, the market, and the experience of the employee.

Sanofi SA is a French multinational pharmaceutical company headquartered in Paris, France, the world's fifth-largest by prescription sales. Building a More Equitable Future through Inclusive Clinical Trials · Rethinking the science of COPD · Grassroots Manufacturing Solutions for a Healthier Planet.