Room Service Call Center Representative

Welcome to Saint Francis Health System, where we strive to provide exceptional care and service to our patients. We are currently seeking a dedicated and enthusiastic individual to join our team as a Room Service Call Center Representative. In this role, you will play a vital role in ensuring that our patients receive the highest quality of dining service during their stay. The ideal candidate will possess excellent communication and customer service skills, as well as a strong attention to detail. If you are passionate about making a positive impact on the lives of others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Respond to patient and guest meal requests with a friendly and welcoming demeanor.
2. Understand and adhere to dietary restrictions and special requests for patient meals.
3. Communicate effectively with kitchen staff to ensure timely and accurate delivery of meals.
4. Maintain accurate records of patient meal orders and ensure all meals are delivered according to schedule.
5. Handle any complaints or concerns from patients or guests and resolve them in a timely and professional manner.
6. Follow proper sanitation and safety protocols when handling food and interacting with patients.
7. Collaborate with other departments to ensure smooth and efficient delivery of meals to patients.
8. Maintain a clean and organized work area to promote a positive and professional image.
9. Act as a liaison between patients, guests, and the food and nutrition department to ensure a positive dining experience.
10. Assist in training and mentoring new call center representatives.
11. Continuously strive to improve processes and procedures to enhance the overall patient dining experience.
12. Stay up-to-date with hospital policies and procedures related to food and nutrition services.
13. Attend meetings and participate in training sessions as required.
14. Maintain confidentiality of all patient information and adhere to HIPAA regulations.
15. Perform any other duties as assigned by the supervisor or manager.

According to JobzMall, the average salary range for a Room Service Call Center Representative in Tulsa, OK, USA is $23,000 - $35,000 per year. This may vary depending on the specific company, experience level, and skills of the individual.

Saint Francis Health System is an integrated health system in Tulsa, Oklahoma, with an emphasis on a complete continuum of care. With more than 10,000 employees, 1,000 physicians and 90 locations, Saint Francis Health System provides the community's largest network of healthcare services.