Patient Experience Specialist

Welcome to Saint Francis Health System! We are currently seeking a compassionate and dedicated Patient Experience Specialist to join our team. As a Patient Experience Specialist, you will play a vital role in ensuring that our patients receive the highest quality of care while also providing exceptional customer service. If you are a people-oriented individual who is passionate about making a positive impact on the patient experience, we encourage you to apply. To be successful in this role, you must have excellent communication and interpersonal skills, as well as previous experience in a healthcare setting. Join us in our mission to provide exceptional care and service to our community.

1. Greet and welcome patients with a positive and friendly demeanor.
2. Provide exceptional customer service to patients and their families.
3. Ensure that patients are comfortable and their needs are met during their stay at the hospital.
4. Communicate effectively with patients and their families to address any concerns or questions.
5. Collaborate with healthcare providers to ensure that patients receive the highest quality of care.
6. Act as a liaison between patients and hospital staff, advocating for the needs and preferences of patients.
7. Conduct patient satisfaction surveys and gather feedback to improve the patient experience.
8. Address and resolve any patient complaints or issues in a timely and professional manner.
9. Stay updated on hospital policies and procedures to effectively communicate them to patients and their families.
10. Maintain confidentiality and adhere to HIPAA regulations when handling patient information.
11. Assist in coordinating and scheduling appointments for patients.
12. Provide support to patients and their families during difficult or emotional situations.
13. Participate in training and development programs to enhance customer service skills.
14. Collaborate with other departments to continuously improve the patient experience.
15. Represent the hospital in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Patient Experience Specialist in Tulsa, OK, USA is between $35,000-$60,000 per year. However, this can vary depending on the specific job responsibilities, years of experience, and employer. Some positions may also offer additional benefits such as healthcare, retirement plans, and bonuses. It is recommended to research specific job postings and negotiate salary expectations with potential employers for a more accurate estimate.

Saint Francis Health System is an integrated health system in Tulsa, Oklahoma, with an emphasis on a complete continuum of care. With more than 10,000 employees, 1,000 physicians and 90 locations, Saint Francis Health System provides the community's largest network of healthcare services.