Technical Services Associate

Hello there! Are you a self-motivated and tech-savvy individual with a passion for providing exceptional customer service? If so, SAIC is seeking a Technical Services Associate to join our team. As a Technical Services Associate, you will play a vital role in supporting our clients and ensuring their technical needs are met with efficiency and professionalism. We are looking for someone with strong technical skills, excellent communication abilities, and a strong attention to detail. If this sounds like you, we would love to hear from you!

1. Provide exceptional customer service by promptly responding to client inquiries and resolving technical issues in a timely manner.
2. Utilize strong technical skills to troubleshoot and resolve technical problems for clients.
3. Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
4. Maintain a high level of professionalism and customer service when interacting with clients.
5. Keep up-to-date with the latest technological developments and trends to provide efficient and effective technical support.
6. Document all client interactions and technical solutions in a clear and organized manner.
7. Collaborate with team members and other departments to address complex technical issues.
8. Conduct thorough research, testing, and analysis to identify and resolve technical problems.
9. Proactively identify areas for improvement in technical processes and recommend solutions.
10. Ensure all client data and information is kept confidential and secure.
11. Continuously strive to improve customer satisfaction and exceed service level agreements.
12. Train and educate clients on technical products and services as needed.
13. Maintain accurate and up-to-date records of client information and technical support provided.
14. Adhere to company policies, procedures, and standards related to technical support services.
15. Attend trainings and workshops to enhance technical skills and stay updated on industry developments.

According to JobzMall, the average salary range for a Technical Services Associate in Chantilly, VA, USA is $50,000 - $80,000 per year. However, this can vary depending on the specific company, experience level, and skills of the individual. Some companies may offer higher salaries or additional benefits such as bonuses or stock options. It is also important to consider the cost of living in Chantilly, as this can affect the overall salary and purchasing power.

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.