Service Catalog and Request Fulfillment Management Analyst

Are you looking for a dynamic and challenging role in the field of IT service management? SAIC is seeking a highly skilled and motivated Service Catalog and Request Fulfillment Management Analyst to join our team. In this role, you will play a crucial role in maintaining and optimizing our service catalog and request fulfillment processes to ensure efficient and effective delivery of IT services to our clients. If you have a passion for IT service management and a strong analytical mindset, we want to hear from you. Join us and be a part of a fast-paced and innovative team dedicated to providing top-notch IT services to our customers.

1. Develop and maintain a comprehensive service catalog for all IT services provided by the company.
2. Regularly review and update the service catalog to ensure accuracy and relevance.
3. Collaborate with cross-functional teams to gather and analyze service requirements and incorporate them into the service catalog.
4. Implement and optimize request fulfillment processes to ensure timely and efficient delivery of IT services.
5. Monitor service request tickets and ensure that they are completed within the defined service level agreements (SLAs).
6. Identify areas for improvement in the service catalog and request fulfillment processes and make recommendations for enhancements.
7. Work closely with service delivery teams to understand their requirements and ensure that they are reflected in the service catalog and request fulfillment processes.
8. Conduct regular audits to ensure compliance with established processes and procedures.
9. Communicate and train end-users on how to effectively use the service catalog and submit service requests.
10. Stay updated on industry best practices and emerging trends in IT service management to continuously improve the service catalog and request fulfillment processes.
11. Provide regular reports and updates to management on the performance of the service catalog and request fulfillment processes.
12. Collaborate with vendors and suppliers to ensure timely and accurate updates to the service catalog.
13. Identify and troubleshoot any issues or roadblocks in the service catalog and request fulfillment processes and work towards finding solutions.
14. Assist in the implementation of new IT services by incorporating them into the service catalog and request fulfillment processes.
15. Maintain a high level of customer satisfaction by providing prompt and efficient support for service requests.

According to JobzMall, the average salary range for a Service Catalog and Request Fulfillment Management Analyst in Reston, VA, USA is between $60,000 and $90,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or organization. Some employers may also offer additional benefits and incentives, such as bonuses or stock options. It is best to research the specific job and company to get a more accurate salary estimate.

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.