Help Desk Analyst
Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy tackling technical challenges? If so, SAIC is looking for you to join our team as a Help Desk Analyst. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our clients, ensuring their IT needs are met efficiently and effectively. If you have the required qualifications and a strong desire to help others, we encourage you to apply for this exciting opportunity. Join us at SAIC and become a part of our dynamic and innovative team today!
- Provide technical support and assistance to clients in a timely and professional manner.
- Troubleshoot and resolve technical issues related to hardware, software, and network systems.
- Communicate with clients to understand their IT needs and provide appropriate solutions.
- Document and track all support requests and resolutions in a timely and accurate manner.
- Collaborate with team members to ensure efficient and effective resolution of technical issues.
- Maintain knowledge of current and emerging technologies to provide the best solutions to clients.
- Adhere to company policies and procedures while providing exceptional customer service.
- Continuously seek opportunities to improve and enhance the help desk support process.
- Remain calm and patient while assisting clients with technical issues.
- Participate in training and development programs to stay updated with industry trends and advancements.
- Handle multiple tasks and prioritize effectively in a fast-paced environment.
- Uphold a professional and positive attitude while representing the company.
- Adhere to strict confidentiality guidelines when handling sensitive information.
- Keep track of and maintain inventory of IT equipment and supplies.
- Provide exceptional customer service and strive to exceed client expectations.
Strong Technical Skills: A Help Desk Analyst Should Possess A Strong Understanding Of Computer Systems, Hardware, And Software. They Should Also Have Experience Troubleshooting Technical Issues And Providing Technical Support To End-Users.
Excellent Communication Skills: As A Help Desk Analyst, You Will Be Required To Communicate With A Diverse Group Of End-Users, Including Those With Little Technical Knowledge. Therefore, Effective Communication Skills, Both Verbal And Written, Are Crucial For This Role.
Customer Service Experience: The Main Responsibility Of A Help Desk Analyst Is To Provide Timely And Effective Support To End-Users. Having Previous Experience In A Customer Service Role Can Be Beneficial In Understanding And Meeting The Needs Of End-Users.
Problem-Solving Abilities: Help Desk Analysts Are Often Faced With Technical Issues That Require Quick And Effective Problem-Solving Skills. They Should Be Able To Analyze The Problem, Identify Possible Solutions, And Implement The Best Course Of Action To Resolve The Issue.
Ability To Work In A Fast-Paced Environment: Saic's Help Desk Analysts Work In A Dynamic And Fast-Paced Environment, Often Dealing With Multiple Support Requests At Once. Therefore, The Ideal Candidate Should Have The Ability To Work Under Pressure And Prioritize Tasks Accordingly To Meet Deadlines.
Documentation
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
customer service
Active listening
Software Installation
Technical Troubleshooting
Hardware Maintenance
Remote Support
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Help Desk Analyst in 3100 14th St NW, Washington, DC 20010, USA is $42,000 to $58,000 per year. This range can vary depending on the specific company, years of experience, and additional skills and certifications.
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SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
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