SAIC

Field Service Technician

SAIC
Fort Meade, MD, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a skilled and customer-focused technician seeking a challenging and rewarding career opportunity? Look no further! SAIC is actively seeking a Field Service Technician to join our dynamic team. In this role, you will have the opportunity to utilize your technical expertise and problem-solving skills to provide exceptional service and support to our clients in the field. If you have a strong background in IT and a passion for delivering top-notch customer service, we want to hear from you!

  1. Provide on-site technical support and troubleshooting for clients in the field.
  2. Perform installation, configuration, and maintenance of various hardware and software systems.
  3. Utilize technical expertise to diagnose and resolve technical issues in a timely manner.
  4. Ensure all work is completed accurately and efficiently, meeting established service level agreements.
  5. Communicate effectively with clients to understand their needs and provide appropriate solutions.
  6. Collaborate with team members to share knowledge and best practices.
  7. Maintain up-to-date knowledge of industry trends and advancements in technology.
  8. Adhere to company policies and procedures, including security protocols.
  9. Prioritize and manage workload to meet deadlines and provide timely and effective service.
  10. Provide exceptional customer service and maintain a professional demeanor at all times.
  11. Document all work performed and maintain accurate records.
  12. Continuously seek opportunities to improve processes and enhance customer experience.
  13. Ensure compliance with all safety guidelines and regulations.
  14. Available for occasional travel to client sites as needed.
  15. Participate in training and development opportunities to expand technical skills and knowledge.
Where is this job?
This job is located at Fort Meade, MD, USA
Job Qualifications

  • Technical Expertise: The Ideal Candidate Should Have A Strong Background In Technical Fields Such As Computer Science, Engineering, Or Information Technology. They Should Possess A Thorough Understanding Of Various Hardware And Software Systems, As Well As Troubleshooting Methodologies.

  • Industry Experience: Saic Seeks Candidates With Prior Experience In Field Service Roles, Preferably In The Same Or A Related Industry. This Ensures That The Technician Is Familiar With The Specific Challenges And Demands Of The Job And Can Hit The Ground Running.

  • Communication Skills: Excellent Communication Skills Are Essential For A Field Service Technician, As They Will Be Interacting With Different Stakeholders Such As Clients, Team Members, And Management. The Ability To Articulate Technical Information In A Clear And Concise Manner Is Crucial For Success In This Role.

  • Problem-Solving Abilities: Field Service Technicians Often Encounter Complex Technical Issues That Require Quick Thinking And Creative Problem-Solving Skills. Candidates Should Have A Track Record Of Successfully Resolving Technical Problems And Be Able To Adapt To Changing Situations.

  • Customer Service Orientation: As The Face Of The Company, Field Service Technicians Should Have A Strong Customer Service Focus. This Includes Being Courteous, Professional, And Responsive To Client Needs And Concerns. Saic Values Candidates Who Can Provide Exceptional Customer Service While Also Maintaining A High Level Of Technical Expertise.

Required Skills

  • Documentation

  • Quality Assurance

  • Troubleshooting

  • Communication

  • Time Management

  • customer service

  • equipment maintenance

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

  • Safety Procedures

Soft Skills

  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Technician in Fort Meade, MD, USA is $45,000 to $65,000 per year. This may vary based on factors such as experience, company size, and industry. Some companies may also offer additional benefits such as bonuses, healthcare, and retirement plans.

Additional Information
SAIC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 28th, 2025
Apply BeforeAugust 19th, 2025
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About SAIC

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

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