Desk Side Engineer

Welcome to SAIC, where innovation and excellence drive our mission to provide cutting-edge solutions to our clients' most complex challenges. As a Desk Side Engineer, you will play a crucial role in ensuring our clients receive the best technological support and services available. Your expertise and dedication will be essential in maintaining the efficiency and productivity of our clients' workstations, while also providing top-notch customer service. We are seeking a highly skilled individual with a passion for problem-solving and a strong technical background. If you are ready to join a dynamic team and make an impact in the ever-evolving world of technology, we encourage you to apply for this position.

1. Provide desk side technical support to SAIC clients, ensuring their workstations are operating efficiently and effectively.
2. Troubleshoot and resolve technical issues related to hardware, software, and networking.
3. Install, configure, and maintain hardware and software systems for clients.
4. Collaborate with other team members to implement new technologies and upgrades.
5. Conduct regular maintenance and updates on client workstations to ensure optimum performance.
6. Respond promptly to client inquiries and provide excellent customer service.
7. Document and track all technical support activities and resolutions.
8. Stay up-to-date with industry trends and advancements in technology in order to provide innovative solutions to clients.
9. Train clients on the use of new technologies and software as needed.
10. Follow security protocols and ensure the confidentiality of client data.
11. Communicate effectively with clients and team members to provide timely updates on technical issues and resolutions.
12. Prioritize and manage workload to meet client needs and deadlines.
13. Adhere to SAIC's policies and procedures, as well as industry standards and regulations.
14. Continuously work towards improving processes and procedures to enhance the overall efficiency and productivity of client workstations.

According to JobzMall, the average salary range for a Desk Side Engineer in 3100 14th St NW, Washington, DC 20010, USA is $45,000-$70,000 per year. This can vary depending on the specific company, level of experience, and additional qualifications of the individual.

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.