Are you passionate about providing excellent customer service and solving complex problems? Do you thrive in a fast-paced environment and enjoy working with a team to achieve common goals? If so, then SAIC's Call Center Support II position may be the perfect fit for you!As a member of our call center support team, you will play a crucial role in ensuring our customers receive top-notch assistance with their technical inquiries and concerns. Your strong communication skills, attention to detail, and ability to think critically will be essential in providing efficient and effective solutions. Join us in making a positive impact on our customers' experiences with SAIC.
- Provide exceptional customer service by effectively addressing and resolving complex technical inquiries and concerns.
- Collaborate with team members to achieve common goals and ensure a smooth and efficient operation of the call center.
- Utilize strong communication skills to accurately and clearly convey information and instructions to customers.
- Think critically and utilize problem-solving skills to troubleshoot and resolve issues in a timely manner.
- Maintain a high level of attention to detail to ensure accurate documentation and tracking of customer interactions.
- Adapt quickly to changing priorities and a fast-paced environment to meet customer needs and expectations.
- Continuously strive to improve customer satisfaction by seeking out and implementing new strategies and solutions.
- Stay up-to-date on product knowledge and industry trends to effectively support customers.
- Collaborate with other departments and teams to address and resolve customer concerns.
- Consistently meet or exceed performance metrics and goals set by SAIC.
- Maintain a positive and professional attitude while representing SAIC to customers.
- Contribute to a positive and inclusive work environment by fostering teamwork and cooperation among colleagues.
- Attend training and development sessions to enhance skills and knowledge.
- Follow all company policies and procedures to ensure a high level of quality and compliance.
Strong Communication Skills: A Call Center Support Ii Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.
Technical Knowledge: The Ideal Candidate Should Have A Thorough Understanding Of Call Center Technology And Tools Such As Phone Systems, Customer Relationship Management (Crm) Software, And Ticketing Systems.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For A Call Center Support Ii, As They Will Be Required To Handle Customer Inquiries, Complaints, And Issues On A Daily Basis.
Problem-Solving Abilities: This Role Requires The Ability To Think Critically And Troubleshoot Customer Issues Efficiently. Candidates Should Have Strong Problem-Solving Skills To Identify And Resolve Customer Problems Effectively.
Team Player: As A Call Center Support Ii, It Is Crucial To Work Well In A Team Environment And Collaborate With Colleagues To Achieve Common Goals. The Candidate Should Have A Positive Attitude, Be Adaptable, And Have The Ability To Work Under Pressure.
Communication Skills
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Active listening
Teamwork
Problem-Solving
Technical Troubleshooting
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Call Center Support II in Washington, DC, USA is between $39,000 and $56,000 per year. This range can vary depending on factors such as experience, company size, and location.
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SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
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