Technical Support Analyst
We are looking for an experienced and knowledgeable Technical Support Analyst to join the Sage team. As a Technical Support Analyst, you will be the go-to person for all technical support related inquiries and issues. You will be responsible for troubleshooting, diagnosing, and resolving customer technical issues. You will also be responsible for providing detailed resolutions to complex technical problems.Ideally, you will have a minimum of 3 years of experience in a technical support role and have experience in customer service. You should be passionate about technology and have an eagerness to learn and stay up to date with the latest technical trends. You should be able to think quickly on your feet and have the ability to communicate effectively with customers.As a Technical Support Analyst at Sage, you will be a valued member of the team who possesses a professional and friendly demeanor. You will have the opportunity to work with a team of passionate professionals who are dedicated to providing world-class technical support. If you are looking for an exciting and challenging role that will allow you to use your technical and customer service skills, then we would love to hear from you.
Responsibilities: • Serve as the primary point of contact for customer inquiries and technical issues • Troubleshoot, diagnose, and resolve customer technical issues • Provide detailed resolutions to complex technical problems • Stay up to date with the latest technical trends • Think quickly on your feet and have the ability to communicate effectively with customers • Maintain a professional and friendly demeanor when dealing with customers • Work collaboratively with the team to provide world-class technical support • Escalate customer issues to appropriate team members when necessary
Excellent Customer Service Skills
Excellent Problem-Solving Skills
Knowledge Of Software Applications
Knowledge Of Computer Systems And Networks
Knowledge Of Sage Products
Ability To Troubleshoot And Diagnose Technical Problems
Ability To Manage Multiple Tasks And Prioritize Workload
Ability To Work As Part Of A Team
Documentation
Networking
Troubleshooting
Software
Data Analysis
Network Security
Database Management
customer service
Technical Writing
network management
IT support
Problem-Solving
hardware
System Administration
Diagnostics
Communication
Emotional Intelligence
Time management
self-motivation
Critical thinking
Teamwork
Creative problem solving
collaboration
Adaptability
Interpersonal Relationships
According to JobzMall, the average salary range for a Technical Support Analyst in Lawrenceville, GA, USA is $40,000 to $62,000. Salaries will vary depending on experience, education level, and the company the candidate is hired by.
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Sage is the global market leader for technology that helps small and medium businesses perform at their best. Sage is trusted by millions of customers worldwide to deliver the best cloud technology and support with our partners to manager finances, operations, and people.
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