Sr. Customer Account Executive

Sage seeks an experienced, customer-focused Sr. Customer Account Executive to join our team. We are looking for an individual with a passion for providing exceptional customer service and an unwavering dedication to customer success. In this role, you will be instrumental in delivering an outstanding customer experience and driving customer loyalty. The successful candidate will possess a minimum of 5 years of customer service experience, a proven track record of success, and a commitment to exemplary customer service. We are looking for a leader who can build relationships with customers, identify opportunities to increase customer satisfaction, and drive business growth through customer advocacy. You should be comfortable with multitasking and have excellent communication and problem-solving skills. If you have a love for customer service and a drive to exceed expectations, then we want to hear from you.

Responsibilities:

1. Develop and maintain strong relationships with customers to ensure customer satisfaction and loyalty.
2. Identify opportunities to increase customer satisfaction and drive business growth through customer advocacy.
3. Provide exceptional customer service and support.
4. Handle customer inquiries and complaints in a professional and timely manner.
5. Monitor customer feedback and take action to address customer needs.
6. Manage customer accounts to ensure accuracy and compliance with company policies.
7. Develop and implement customer service initiatives to improve customer experience.
8. Stay up to date on industry trends and customer needs.
9. Assist in the resolution of customer disputes.
10. Monitor customer service metrics and devise strategies to improve performance.

According to JobzMall, the average salary range for a Sr. Customer Account Executive in Atlanta, GA, USA is $65,000 to $80,000. This range may vary depending on the company, experience, and qualifications of the applicant.

Sage is the global market leader for technology that helps small and medium businesses perform at their best. Sage is trusted by millions of customers worldwide to deliver the best cloud technology and support with our partners to manager finances, operations, and people.