End User Computing Analyst

Sacramento Municipal Utility District

Central Business District, Sacramento, CA, USA

Full-Time$73,107 - $96,780/annualSenior LevelHigh school or equivalent

Job Description

Provides multi-tier technical support for desktop supporting which include implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
Provides remote and onsite resolution support from a central location for all work items that come to IT Help Desk through service tickets and requests. Distributes service requests to the appropriate team when hardware provision is required.
Handles escalation of any ticket that requires next level support.Generates advanced standard and ad hoc reports, and conducts trend analysis.
Monitors and provides data required for monthly metrics and department dashboard.
Complies with IT policies and procedures.

Where is this job?

This job is located at Central Business District, Sacramento, CA, USA

Job Qualifications

5+ years of progressively responsible relevant work experience
Certificates in information technology and/or a products/technology related field

Required Skills

Troubleshooting
MS Office Suite
Diagnostic skills
Active Directory
Customer Service skills
LAN connectivity

Soft Skills

Communication
Multitasking
Resolving issues
Detail Oriented
Prioritizing skills

Additional Information

Sacramento Municipal Utility District is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 22nd, 2021

Apply BeforeMay 22nd, 2025

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