Senior Specialist, IT Service Operations

Are you a highly skilled IT professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy finding innovative solutions to complex problems? If so, we have an exciting opportunity for you! S&P Global is seeking a Senior Specialist to join our IT Service Operations team. As a Senior Specialist, you will play a key role in ensuring the smooth and efficient operation of our IT services, providing critical support to our global network of users. We are looking for a driven and experienced individual with a strong technical background and exceptional communication skills. If you are ready to take your career to the next level and make an impact in a global organization, we encourage you to apply for this role today.

• Provide exceptional customer service to S&P Global employees by promptly responding to and resolving technical issues and inquiries.
• Monitor and maintain the performance and availability of IT services, identifying and troubleshooting any issues that arise.
• Collaborate with cross-functional teams to design and implement innovative solutions to complex IT problems.
• Develop and document IT service processes and procedures to ensure consistency and efficiency.
• Stay up-to-date with industry trends and advancements to provide recommendations for improving IT service delivery.
• Act as a subject matter expert for specific IT systems, applications, or processes.
• Lead and mentor junior team members, providing guidance and support in their professional development.
• Communicate effectively with global stakeholders to understand their needs and provide appropriate solutions.
• Participate in on-call rotations to provide 24/7 support for critical IT systems.
• Proactively identify areas for improvement and make recommendations for enhancing IT services and processes.
• Adhere to company policies, procedures, and security standards to ensure the protection of sensitive data.
• Continuously strive for excellence in service delivery, seeking out ways to improve the user experience.

According to JobzMall, the average salary range for a Senior Specialist, IT Service Operations in Gurugram, Haryana, India is between 10-15 lakhs per annum. However, this can vary depending on the specific company, industry, and level of experience. Some senior specialists in IT service operations may earn upwards of 20 lakhs per annum.

S&P Global, Inc. provides ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. . The capital markets include asset managers, banks, exchanges, issuers and financial advisors; the commodities markets include producers, traders and intermediaries within energy, metals and agriculture. It operates through the following segments: : Standard & Poor's Ratings, S&P Capital IQ, S&P Dow Jones Indices and Commodities & Commercial.