Representative, Client Services

Welcome to the world of S&P Global, where we strive to be the leading provider of essential intelligence for the financial and commodity markets. We are seeking a dynamic and driven Representative, Client Services to join our team and play a pivotal role in delivering exceptional service to our valued clients. As a Representative, Client Services, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded. This role requires a highly motivated individual with excellent communication and problem-solving skills, along with a passion for delivering top-notch customer service. If you have a strong understanding of the financial markets, a customer-centric mindset, and a desire to be a part of a global leader in the industry, we want to hear from you!

1. Establish and maintain strong relationships with clients, serving as their primary point of contact for all service-related inquiries and concerns.
2. Proactively identify and anticipate client needs, providing personalized and timely solutions to ensure their satisfaction and retention.
3. Act as a subject matter expert on our products and services, providing clients with accurate and up-to-date information.
4. Collaborate with internal teams to address and resolve client issues and escalations, ensuring a seamless and positive experience for the client.
5. Regularly communicate with clients through various channels, such as email, phone, and in-person meetings, to provide updates, gather feedback, and identify opportunities for improvement.
6. Maintain accurate and detailed records of client interactions and requests, utilizing company systems and tools.
7. Stay informed on industry trends and developments, as well as our competitors' offerings, to effectively position our products and services to clients.
8. Participate in training and development opportunities to continuously improve knowledge and skills related to our products, services, and the financial industry.
9. Collaborate with the sales team to identify and pursue opportunities for upselling and cross-selling to existing clients.
10. Represent S&P Global in a professional and positive manner at all times, adhering to company values and standards.
11. Strive to meet and exceed performance metrics and goals related to client satisfaction, retention, and revenue.
12. Adhere to company policies and procedures, as well as industry regulations and compliance standards, in all client interactions.
13. Act as a brand ambassador, promoting S&P Global's products and services to potential clients and industry professionals.
14. Continuously seek ways to improve and innovate client service processes and procedures, providing feedback and suggestions to management.
15. Collaborate with colleagues and contribute to a positive and supportive team culture.

According to JobzMall, the average salary range for a Representative, Client Services in Gurugram, Haryana, India is between ₹300,000 and ₹600,000 per year. However, this can vary based on factors such as the company, the level of experience, and additional skills or certifications. Some companies in Gurugram may offer higher salaries, especially for those with more experience and a proven track record of success in the role. It is also important to note that salaries may be influenced by the current job market and economic conditions.

S&P Global, Inc. provides ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. . The capital markets include asset managers, banks, exchanges, issuers and financial advisors; the commodities markets include producers, traders and intermediaries within energy, metals and agriculture. It operates through the following segments: : Standard & Poor's Ratings, S&P Capital IQ, S&P Dow Jones Indices and Commodities & Commercial.