Customer Excellence Incident Specialist

Welcome to S&P Global, a leading provider of financial information and analytics. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Excellence Incident Specialist. In this role, you will play a critical part in ensuring our clients receive exceptional support and service by managing and resolving any customer incidents that may arise. The ideal candidate will possess strong problem-solving skills, exceptional communication abilities, and a passion for delivering top-notch customer experiences. If you are a driven individual with a strong dedication to customer excellence, we encourage you to apply for this exciting opportunity.

1. Manage and resolve customer incidents in a timely and efficient manner to ensure exceptional customer service and support.
2. Utilize problem-solving skills to identify the root cause of customer incidents and develop effective solutions.
3. Communicate with clients and internal teams to gather necessary information and provide updates on incident resolution progress.
4. Collaborate with cross-functional teams to escalate and resolve complex customer issues.
5. Maintain accurate records of all customer incidents and resolutions in our database.
6. Proactively identify potential customer incidents and take preventative measures to avoid future issues.
7. Continuously evaluate and improve incident management processes to enhance the overall customer experience.
8. Provide exceptional customer support through various channels, including phone, email, and chat.
9. Develop and maintain a strong understanding of S&P Global's products and services to effectively troubleshoot and resolve customer incidents.
10. Act as a liaison between customers and internal teams, providing valuable insights and feedback to improve our products and services.
11. Stay up-to-date on industry trends and best practices to ensure the highest level of customer excellence.
12. Demonstrate a strong commitment to delivering exceptional customer experiences and promoting a customer-centric culture within the organization.

According to JobzMall, the average salary range for a Customer Excellence Incident Specialist in Gurugram, Haryana, India is between ₹400,000 to ₹800,000 per year. This range may vary depending on the specific company, level of experience, and other factors such as bonuses and benefits. It is always best to research the specific job and company to get a more accurate salary estimate.

S&P Global, Inc. provides ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. . The capital markets include asset managers, banks, exchanges, issuers and financial advisors; the commodities markets include producers, traders and intermediaries within energy, metals and agriculture. It operates through the following segments: : Standard & Poor's Ratings, S&P Capital IQ, S&P Dow Jones Indices and Commodities & Commercial.