Customer Care Support Specialist

At S&P Global, we are looking to hire an experienced and passionate Customer Care Support Specialist to join our team. The ideal candidate will be a customer service and problem-solving expert with a professional attitude, excellent communication skills, and a strong drive to help our customers succeed. In this role, you will be responsible for providing technical support, troubleshooting customer issues, and resolving customer inquiries.To be successful in this role, you should have a minimum of three years of experience in customer service and technical support roles, as well as a strong understanding of customer service principles and practices. You should also have excellent verbal and written communication skills, be highly organized and detail-oriented, and be comfortable working both independently and in a team environment. Additionally, you should have experience with customer relationship management (CRM) tools and be capable of quickly learning new software and technologies. Above all, you should possess a passion for customer service and a commitment to providing exceptional customer experiences.

Responsibilities:

1. Provide technical support and troubleshooting for customers
2. Resolve customer inquiries in a timely and efficient manner
3. Utilize customer relationship management (CRM) tools to manage customer inquiries
4. Maintain a professional attitude and excellent communication skills when interacting with customers
5. Remain organized and detail-oriented when addressing customer questions and concerns
6. Quickly learn and become familiar with new software and technologies
7. Work both independently and collaboratively with other team members
8. Ensure customer satisfaction by providing exceptional customer service experiences

According to JobzMall, the average salary range for a Customer Care Support Specialist in Boulder, CO, USA is between $35,000 and $51,000. This range is based on the salaries of current job postings in the area. The salary range may vary based on the experience and skills of the individual applying for the job.

S&P Global, Inc. provides ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. . The capital markets include asset managers, banks, exchanges, issuers and financial advisors; the commodities markets include producers, traders and intermediaries within energy, metals and agriculture. It operates through the following segments: : Standard & Poor's Ratings, S&P Capital IQ, S&P Dow Jones Indices and Commodities & Commercial.