Client Services Manager

Are you a driven and customer-focused individual looking for a challenging and rewarding career opportunity? Look no further than S&P Global, a leading provider of financial information and analytics. We are seeking a Client Services Manager to join our dynamic team and play a crucial role in ensuring the satisfaction and success of our clients. As a Client Services Manager, you will have the opportunity to showcase your exceptional communication, problem-solving, and relationship-building skills while working with a diverse group of clients. If you have a passion for delivering exceptional service and possess the required qualifications, we want to hear from you!

1. Develop and maintain strong relationships with clients to ensure their satisfaction and success.
2. Serve as the main point of contact for clients and handle all inquiries and concerns in a timely and professional manner.
3. Communicate effectively with clients to understand their needs and provide tailored solutions.
4. Collaborate with internal teams to ensure timely delivery of products and services to clients.
5. Proactively identify and address any issues or challenges faced by clients, and provide creative solutions to resolve them.
6. Monitor client usage and provide insights to improve their experience and maximize their value.
7. Conduct regular check-ins with clients to gather feedback and identify areas for improvement.
8. Stay updated on industry trends and changes in the market to better support clients.
9. Prepare and present reports on client satisfaction, retention, and growth.
10. Act as a brand ambassador for S&P Global and maintain a positive and professional image at all times.
11. Train and mentor new team members to ensure they have the necessary skills and knowledge to provide exceptional service to clients.
12. Continuously seek ways to improve the client experience and provide recommendations to senior management.

According to JobzMall, the average salary range for a Client Services Manager in Houston, TX, USA is $60,000 to $100,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer additional benefits and bonuses that can increase the overall compensation package.

S&P Global, Inc. provides ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. . The capital markets include asset managers, banks, exchanges, issuers and financial advisors; the commodities markets include producers, traders and intermediaries within energy, metals and agriculture. It operates through the following segments: : Standard & Poor's Ratings, S&P Capital IQ, S&P Dow Jones Indices and Commodities & Commercial.