Associate Director - Client Engagement

The Associate Director - Client Engagement at S&P Global is a key leadership role in our team. We are looking for an experienced, creative, and customer-oriented professional to join us in delivering exceptional client service and experiences. The successful candidate will have an entrepreneurial spirit and a passion for driving results.The Associate Director - Client Engagement is responsible for developing and executing strategies to drive client engagement, satisfaction, and loyalty. This individual will collaborate with internal stakeholders to create a client-focused culture and ensure that client expectations are exceeded. The Associate Director will also be responsible for developing and monitoring metrics to measure success and ensure that the team is delivering on its commitments.To be successful in this role, the successful candidate must possess:• A Bachelor's degree in a related field• At least 5 years of experience in customer service, client engagement, or related field• Proven track record of developing successful client engagement strategies• Exceptional communication and interpersonal skills• A passion for customer service and creating exceptional client experiencesIf you possess the required qualifications and have a passion for delivering exceptional client experiences, we invite you to apply for this position at S&P Global.

Responsibilities: • Develop and execute strategies to drive client engagement, satisfaction, and loyalty. • Collaborate with internal stakeholders to create a client-focused culture and ensure that client expectations are exceeded. • Develop and monitor metrics to measure success and ensure that the team is delivering on its commitments. • Analyze client feedback to identify areas of improvement and recommend changes accordingly. • Liaise with sales, marketing, and product teams to ensure client needs are met and exceeded. • Develop and implement strategies to increase customer retention and loyalty. • Analyze customer data to identify trends and opportunities. • Develop and maintain relationships with key clients. • Ensure all customer service inquiries are handled promptly and professionally. • Monitor customer service trends and identify areas for improvement. • Ensure customer service standards are being met. • Monitor customer feedback and take appropriate action. • Ensure customer satisfaction is maintained through regular surveys.

According to JobzMall, the average salary range for a Associate Director - Client Engagement in New York, NY, USA is between $109,919 and $161,878.

S&P Global, Inc. provides ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. . The capital markets include asset managers, banks, exchanges, issuers and financial advisors; the commodities markets include producers, traders and intermediaries within energy, metals and agriculture. It operates through the following segments: : Standard & Poor's Ratings, S&P Capital IQ, S&P Dow Jones Indices and Commodities & Commercial.