
User Support Specialist
Rutgers University is looking for an enthusiastic and experienced User Support Specialist to join our Information Technology Services team. In this role, you will provide technical support to staff, faculty, and students, as well as help maintain our technology infrastructure. We are looking for someone who is comfortable working in a fast-paced environment and is eager to learn and stay up-to-date with the latest technology trends.To be successful as a User Support Specialist at Rutgers University, you must have excellent communication and problem-solving skills and be able to provide technical assistance in person and over the phone. A Bachelor's degree in Computer Science or a related field is preferred, as well as 3+ years of experience in a technical support role. We are looking for someone with the ability to work independently and as part of a team, while being able to manage multiple tasks and prioritize accordingly. If you are a tech-savvy individual with a desire to learn and provide excellent customer service, we want to hear from you!
Communication
Knowledge Of Rutgers University Policies And Procedures
Strong Problem-Solving
And Interpersonal Skills
Proficiency In Microsoft Office And Windows Operating Systems
Knowledge Of Network Systems
Demonstrated Experience With Troubleshooting Hardware And Software Issues
Ability To Provide Technical Support To Users In A Timely Manner
Ability To Coordinate With Multiple Teams And Departments
Familiarity With Audio/Visual Equipment
Documentation
Research
Training
Networking
Troubleshooting
Communication
Time Management
Interpersonal skills
Problem Solving
customer service
Listening
Organization
Patience
Adaptability
Tech support
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a User Support Specialist in New Brunswick, NJ, USA is $47,500 to $63,000 per year. This range is based on the salaries of actual job postings in the area.
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Rutgers, The State University of New Jersey, commonly referred to as Rutgers University, Rutgers, or RU, is a public research university in New Jersey. It is the largest institution of higher education in New Jersey.

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