Public Safety Telecommunicator
Welcome to the Rutgers University Public Safety team! We are currently seeking a dedicated and reliable individual to join us as a Public Safety Telecommunicator. As a Telecommunicator, you will play a crucial role in ensuring the safety and security of our community by responding to emergency calls and dispatching the appropriate resources. This position requires strong communication skills, quick thinking, and the ability to remain calm under pressure. If you are passionate about making a difference and have the qualifications we are looking for, we encourage you to apply and become a vital part of our team.
- Respond to emergency calls and dispatch the appropriate resources in a timely and efficient manner.
- Remain calm and composed during high-stress situations in order to effectively communicate with callers and first responders.
- Maintain accurate records of all calls and incidents, ensuring that all necessary information is documented and reported.
- Monitor and operate various communication systems, including radios, telephones, and computer-aided dispatch systems.
- Collaborate with other members of the Rutgers University Public Safety team to coordinate and prioritize response to emergency situations.
- Provide clear and accurate instructions to callers in emergency situations, such as administering CPR or first aid.
- Maintain a strong understanding of emergency protocols and procedures, as well as the layout of the Rutgers University campus.
- Monitor and respond to alarm systems, including fire alarms, intrusion alarms, and panic alarms.
- Stay up-to-date on all training and certifications required for the position, including CPR, first aid, and emergency dispatch procedures.
- Provide excellent customer service to the Rutgers University community, ensuring that all calls are handled professionally and with empathy.
- Remain vigilant and report any suspicious or concerning activity to appropriate authorities.
- Attend and actively participate in team meetings and trainings to stay informed on updates and changes in policies and procedures.
- Maintain confidentiality and follow all privacy laws and regulations when handling sensitive information.
- Comply with all Rutgers University Public Safety policies and procedures, as well as state and federal laws and regulations.
- Demonstrate a commitment to providing a safe and secure environment for the Rutgers University community.
Knowledge Of Emergency Response Protocols And Procedures: A Public Safety Telecommunicator At Rutgers University Should Possess A Thorough Understanding Of Emergency Response Protocols And Procedures, Including Handling Emergency Calls, Dispatching Appropriate Personnel, And Coordinating With Other Agencies.
Excellent Communication Skills: Effective Communication Is A Critical Aspect Of The Job, And The Ability To Communicate Clearly And Concisely Is Essential. A Public Safety Telecommunicator Should Be Able To Relay Information Accurately And Efficiently To Emergency Responders, As Well As Provide Clear Instructions To Callers In Distress.
Familiarity With Emergency Communication Systems: Rutgers University Utilizes Various Emergency Communication Systems, Including Radio, Telephone, And Computer-Aided Dispatch. A Qualified Candidate Should Have Experience In Operating These Systems And Be Able To Quickly Adapt To New Technologies.
Ability To Remain Calm Under Pressure: Public Safety Telecommunicators Often Handle High-Stress Situations And Need To Remain Calm And Composed At All Times. This Includes Dealing With Distressed Callers, Coordinating Multiple Emergency Responders, And Making Critical Decisions In A Fast-Paced Environment.
Attention To Detail And Multitasking Abilities: In Addition To Answering Emergency Calls, Public Safety Telecommunicators Are Responsible For Documenting And Updating Incident Information Accurately. They Must Also Be Able To Multitask And Prioritize Tasks Efficiently To Ensure The Safety And Well-Being Of The University Community. Attention To Detail Is Crucial In This Role To Avoid Mistakes And Ensure The Accuracy Of Information.
Communication Skills
Time Management
Interpersonal skills
Crisis Management
Critical Thinking
Computer proficiency
Active listening
Teamwork
Multi-tasking
Emergency Response
Prioritization
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Public Safety Telecommunicator in New Brunswick, NJ, USA is between $46,000 and $59,000 per year. This may vary depending on the specific job duties, experience, and education of the individual. Some factors that may affect salary include the size and budget of the department, cost of living in the area, and any additional certifications or training the telecommunicator may have.
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Rutgers, The State University of New Jersey, commonly referred to as Rutgers University, Rutgers, or RU, is a public research university in New Jersey. It is the largest institution of higher education in New Jersey.
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