IT Service Center Specialist

Provide Tier I software and hardware support of medium to high complexity on a daily basis via telephone, email, instant message, remote control tool or onsite. Onsite support may include hardware or software installation, troubleshooting, or training. Diagnose and resolve incidents using documented procedures and checklists in the performance of most responsibilities. Enter all incoming incidents and requests into the ticket management system, documenting detailed and accurate troubleshooting steps and instructions, as well as properly notating tickets with all customer contact per ITS Standard. Perform workarounds as appropriate if incident cannot be resolved and/or root cause unknown. Perform basic account access request fulfillment or incident management. Configure, troubleshoot and resolve basic remote access issues. Properly notate tickets with all customer contact per ITS Standard. Perform new hire orientation related to PC set-up and use.

According to JobzMall, the average salary range for a IT Service Center Specialist in 3040 E Cornwallis Rd, Research Triangle, NC 27709, USA is between $32,000 and $37,000. This range may vary depending on the company, experience, and other factors.

RTI International is a nonprofit organization headquartered in the Research Triangle Park in North Carolina. RTI provides research and technical services. It was founded in 1958 with $500,000 in funding from local businesses and the three North Carolina universities that form the Research Triangle.