MITS Client Support, Senior Associate

Are you a highly motivated individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, we have the perfect opportunity for you! RSM US is seeking a driven and experienced Senior Associate to join our MITS Client Support team. In this role, you will be responsible for providing technical support to our clients, ensuring their satisfaction and success with our MITS software solutions. As a Senior Associate, you will use your advanced skills and knowledge to troubleshoot and resolve complex technical issues, while also mentoring and coaching junior team members. This position requires a strong attention to detail, excellent communication skills, and the ability to problem-solve in a collaborative team environment. If you are ready to take your client support career to the next level, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to clients by responding promptly and effectively to their inquiries and concerns.
2. Demonstrate a strong understanding of the MITS software solutions and the ability to effectively communicate technical information to clients.
3. Troubleshoot and resolve complex technical issues related to the MITS software, utilizing advanced skills and knowledge.
4. Mentor and coach junior team members, sharing expertise and promoting a collaborative and supportive team environment.
5. Maintain a high level of attention to detail and accuracy in all client interactions and technical support tasks.
6. Continuously strive to improve and optimize client support processes and procedures.
7. Collaborate with other departments, such as product development and sales, to ensure a seamless experience for clients.
8. Keep up-to-date with industry advancements and trends in order to provide the most efficient and effective support to clients.
9. Proactively identify and address potential issues or concerns before they become larger problems.
10. Represent the company in a professional and positive manner, always prioritizing the satisfaction and success of our clients.

According to JobzMall, the average salary range for a MITS Client Support, Senior Associate in Charlotte, NC, USA is $50,000 to $70,000 per year. However, this can vary depending on factors such as experience, specific job duties, and the employer's salary structure.

RSM US LLP is an audit, tax, and consulting firm focused on the middle market in the United States and Canada and is a member of the global accounting network RSM International.