MITS Client Support, Senior Associate

Welcome to RSM, a leading provider of audit, tax and consulting services to middle market companies. We are currently seeking a dynamic and experienced individual to join our team as a MITS Client Support, Senior Associate. In this role, you will have the opportunity to work closely with our clients and provide critical support for their Managed IT Services. To excel in this position, you must have a passion for technology and a strong understanding of the IT industry. If you are a driven and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity at RSM.

1. Provide exceptional customer service to clients utilizing Managed IT Services (MITS).
2. Serve as the main point of contact for MITS clients, addressing any questions or concerns they may have.
3. Troubleshoot and resolve technical issues for clients, utilizing strong problem-solving skills and technical knowledge.
4. Develop and maintain strong relationships with clients, ensuring their satisfaction with our services.
5. Stay up-to-date on the latest technology trends and advancements in the IT industry to provide clients with the most relevant and effective solutions.
6. Collaborate with the MITS team to identify areas for improvement and implement process enhancements to better serve clients.
7. Conduct regular check-ins with clients to review their IT needs and make recommendations for improvements or upgrades.
8. Assist with onboarding new MITS clients, including setting up their systems and providing training on how to utilize our services.
9. Create and maintain documentation and user guides for MITS clients.
10. Act as a liaison between clients and our internal IT team to ensure timely and effective resolution of any technical issues.
11. Communicate any client feedback or concerns to the appropriate teams within RSM to continuously improve our services.
12. Participate in client meetings and presentations, showcasing our MITS capabilities and addressing any questions or concerns.
13. Maintain confidentiality and adhere to all company policies and procedures.
14. Continuously strive for personal and professional development, staying current on industry certifications and advancements.

According to JobzMall, the average salary range for a MITS Client Support, Senior Associate in Mason City, IA 50401, USA is $60,000-$80,000 per year. However, actual salaries may vary based on factors such as experience, qualifications, and the specific company or organization.

RSM US LLP is an audit, tax, and consulting firm focused on the middle market in the United States and Canada and is a member of the global accounting network RSM International.